Client Support Technician #001082

UNC Asheville; Asheville (NC); On-site; USD 39,000 - 41,000; Full time

Job summary

UNC Asheville is seeking an IT Support Specialist to assist campus users with hardware, operating systems, applications, printers, and networking. The role serves the ITS Help Desk via phone, email, chat, and on-site visits, and helps run the Client Technology Refresh Program, which annually updates about 25% of campus computers.

A high school diploma and hands-on tech experience are expected; familiarity with Windows, Macs, Android and iOS devices, and Google Apps is preferred.

Qualifications

• High school diploma and one year in technology or related field.
• Computer coursework may substitute for experience, or an equivalent combination of education and experience.
• Journey level requires an additional six months experience; Advanced level requires an additional one year of experience.

Responsibilities

• Provide technical support across hardware, operating systems, applications, printers, and networking.
• Support is delivered via the ITS Help Desk (phone, email, chat) and on-site visits.
• Participate in the Client Technology Refresh Program to periodically replace campus computers (~25% per year).
• Collaborate on campus IT projects and improve infrastructure as part of project teams.

Skills

Tech support

Hardware & OS basics

Education

High school diploma

Job description

Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community.

UNC Asheville’s commitment to increasing and sustaining the diversity of our faculty, staff, and students is reflected in our strategic plan goals of diversity and inclusion, and social sustainability. Women, traditionally under-represented minorities, and people with disabilities are encouraged to apply.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Please see Special Instructions for more details.

Applicants must apply online in order to be considered. Applicants may include a cover letter, and resume.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Applicants must upload a DD-214 if claiming Veteran's Preference.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Must be eligible to work in the United States without sponsorship.

Position Information

Posting Number

Posting Number S0711

Classification Title

Overall Position Competency

Overall Position Competency Contributing

Working Title

Position Number

Position Number 001082

FLSA

FLSA Non-Exempt

NC Salary Grade Equivalency

NC Salary Grade Equivalency IT01 (For employment/re-employment priority purposes only)

Recruitment Range

Recruitment Range $39,200 - $41,200

Position Summary

This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking.

Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, and Google Apps. The person in this position will serve on various project teams and make recommendations for improving the university’s IT infrastructure.

Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the computers on campus.

Division

Academic Affairs

Department

Full-Time / Part- Time

Full-Time / Part- Time Full-Time

Months per Year 12 Months

Time Limited Position

Time Limited Position No

If time-limited, length of assignment

If time-limited, length of assignment Not Applicable

Minimum Qualifications Notice

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

• Graduation from high school and one year in the field of technology related to the position’s role.
• Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience
• Advanced level requires an additional one year of experience.

Knowledge, Skills, and Abilities

Work Schedule and Hours

Typical hours are Monday-Friday from 8:00 a.m. to 5:00 p.m., occasional overtime as needed to meet the needs of the department.

Applicants must apply online in order to be considered. Applicants may include a cover letter, and resume.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION . INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS .

Applicants must upload a DD-214 if claiming Veteran's Preference.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act ( SHRA ) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources ( OSHR ).

Must be eligible to work in the United States without sponsorship.

Posting Date

Posting Date 10/08/2026

Closing Date

Closing Date 10/29/2026

Open Until Filled Yes

Background/E-Verify

UNC Asheville uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Proper documentation of identity and employability are required at the time of employment.

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

University Safety

The UNC Asheville Annual Safety Report is available online at UNCA Safety Report . For more information please contact the Assistant Vice Chancelor for Institutional Integrity & Access/Clery Act Compliance Officer at [phone] or email [e-mail] . The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety