Client Technology & Onboarding Specialist

Talent Groups; Augusta (ME); On-site; USD 41,000 - 54,000; Full time

Job summary

Talent Groups is seeking a capable IT support professional to conduct weekly New User Workshops and provide desktop support in Augusta, ME. The role involves setting up hardware, maintaining inventory, and ensuring all activities are well-documented and aligned with quality standards.

Excellent written and spoken communication are essential, with teamwork and timely responses to general inquiries. Bi-weekly team reviews and ongoing assignment of SPEC I duties are part of the position.

Responsibilities

• Conduct and assist with the New User Workshop that is held weekly for new users.
• Equipment set up (Laptops, docking stations, monitors, etc.).
• Maintain inventory log.
• Proactively assist end users with simple desktop support.
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Ability to work in a team environment.
• Strong communication skills; both written and spoken.
• Provide accurate and complete answers to general use and environment questions in a timely manner.
• Attend and participate in bi-weekly team and problem review meetings.
• Manage the retirement and disposal of obsolete computer equipment.
• Must complete other SPEC I duties as assigned.

Job description

Talent Groups is seeking a capable IT support professional to conduct weekly New User Workshops and provide desktop support in Augusta, ME. The role involves setting up hardware, maintaining inventory, and ensuring all activities are well-documented and aligned with quality standards.

Excellent written and spoken communication are essential, with teamwork and timely responses to general inquiries. Bi-weekly team reviews and ongoing assignment of SPEC I duties are part of the position.