Client Technologies Specialist (Senior)

Tracker-RMS; Augusta (ME); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits for eligible employees (compt

Job summary

Overture Partners, LLC is seeking a Client Technologies Specialist in Augusta, ME. The role emphasizes desktop support, equipment deployment, inventory control, and high-quality customer service in a government IT environment.

Ideal candidates will onboard new users, configure laptops and peripherals, manage hardware inventories, and ensure timely responses to routine support requests. Local travel within the Augusta area may be required.

Qualifications

• Strong customer service and prompt response to end-user questions.
• Experience providing basic desktop computer support and troubleshooting.
• Familiarity with configuring laptops, docking stations, monitors, and peripherals.
• Experience maintaining equipment inventories and tracking hardware assignments.
• Prefer candidate with state government or public-sector IT experience.
• Excellent verbal and written communication; ability to explain technical info clearly.
• Ability to maintain accurate records of activities and equipment.
• Ability to work independently and with a team.

Responsibilities

• Lead onboarding of new users and provide technology guidance to new employees.
• Prepare, install, and configure laptops, docking stations, monitors, and peripherals.
• Maintain accurate hardware inventory logs and track equipment assignments.
• Respond to routine desktop support requests and troubleshoot common issues.
• Document completed work and troubleshooting steps for reference.
• Deliver timely, accurate responses to questions about equipment and workplace tech.
• Follow procedures and quality guidelines for setup, support, and inventory tasks.
• Attend team meetings to discuss issues and improvements.
• Assist with retirement and disposal of obsolete equipment.
• Perform other IT operations tasks as needed.

Skills

Customer Service

Desktop Support

Equipment Setup

Inventory Control

State Government Experience

Communication Skills

Documentation

Team Collaboration

Job description

Client Technologies Specialist

Must Haves

• Customer Service: Strong customer service skills with the ability to respond professionally and promptly to end-user questions and technical support requests.

• Desktop Support: Experience providing basic desktop computer support, troubleshooting hardware issues, and assisting users with common technical problems.

• Equipment Setup: Familiarity with configuring and deploying laptops, docking stations, monitors, and other standard computer peripherals.

• Inventory Control: Experience maintaining equipment inventories, updating tracking records, and managing hardware assignments.

• State Government Experience: Previous experience supporting state government agencies, public‑sector IT environments, or government employees is strongly preferred.

• Communication Skills: Excellent verbal and written communication skills, including the ability to explain technical information clearly to individuals with varying levels of technical knowledge.

• Documentation: Ability to maintain accurate records of technical activities, equipment assignments, support requests, and completed work.

• Team Collaboration: Ability to work independently while contributing effectively to a collaborative technical support team.

What the Client Needs You to Do

The organization needs a dependable Desktop Support Technician to assist with daily IT operations and ensure employees have the equipment and technical assistance necessary to perform their jobs effectively.

You will support new‑user onboarding, prepare and distribute computer equipment, maintain hardware inventory records, and respond to routine desktop support requests. The position requires someone who takes initiative, follows established quality standards, and understands the importance of accurate documentation and responsive customer service.

You will also collaborate with other IT personnel to identify recurring technical issues, improve support processes, and maintain an organized equipment lifecycle.

Key Responsibilities

• Support New User Onboarding: Conduct and assist with regularly scheduled orientation workshops for new employees, providing guidance on technology resources, equipment, and basic system usage.

• Configure Computer Equipment: Prepare, install, and configure laptops, docking stations, monitors, and related peripherals to ensure equipment is ready for deployment.

• Manage Hardware Inventory: Maintain accurate inventory logs, update equipment records, and track hardware assignments, availability, and movement.

• Provide Desktop Assistance: Respond proactively to routine end‑user support requests, troubleshoot common computer issues, and assist with basic hardware and connectivity concerns.

• Document Technical Activities: Record completed work, equipment configurations, troubleshooting steps, and support activities to maintain reliable documentation for future reference.

• Deliver Customer Support: Provide timely, accurate, and complete responses to general technical questions involving computer equipment, workplace technology, and supported IT environments.

• Maintain Quality Standards: Follow established procedures, service expectations, and quality guidelines when performing equipment setup, support, and inventory‑related activities.

• Participate in Team Meetings: Attend scheduled technical team meetings and problem review sessions to discuss operational concerns, recurring issues, and opportunities for improvement.

• Coordinate Equipment Retirement: Assist with identifying, collecting, documenting, and properly retiring obsolete or surplus computer equipment in accordance with established procedures.

• Support Additional IT Operations: Perform other related technical support and operational duties as assigned to maintain effective daily service delivery.

Additional Information

• Work Arrangement: 100% onsite.

• Work Location: Augusta, Maine.

• Travel Requirements: Routine local travel within approximately five miles of Augusta may be required.

• Geographic Requirement: Candidates must reside within approximately one hour of Augusta, Maine.

• Work Environment: Government IT support environment involving regular interaction with employees, technical personnel, and new users.

• Team Structure: Works collaboratively with the broader IT support team and participates in recurring team and problem review meetings.

• Work Style: Candidates should be dependable, organized, customer‑oriented, and comfortable balancing multiple support and equipment management responsibilities.

• Preferred Experience: Previous experience supporting state government operations or working within a public‑sector technology environment is particularly valuable.

• W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked‑in state/locality.

The ideal candidate is a service‑oriented IT professional who enjoys helping others, takes ownership of assigned responsibilities, and understands the importance of maintaining reliable technology resources. Strong customer service, attention to detail, and practical desktop support experience will be essential for success in this position.