Senior Technical Support Specialist

RICEFW Technologies Inc; Augusta (ME); On-site; USD 55,000 - 75,000; Full time

Job summary

RICEFW Technologies Inc is seeking an IT professional to assist in coordinating testing changes, upgrades and new software products, ensuring systems operate correctly in current and future environments. The role requires strong troubleshooting skills and effective communication to coordinate with business and technology teams.

The candidate will serve as a technology support contact, help integrate department needs with technology requirements, and participate in performance and backup-related

Qualifications

• Experience using ticketing systems to track and resolve issues.
• Proven ability to troubleshoot complex IT problems.
• Excellent written and verbal communication skills.

Responsibilities

• Assist in coordinating testing changes, upgrades and new software products to ensure systems operate correctly in the current and future environment.
• Make recommendations on functional and technical improvements to the environment.
• Participate in performance and volume analysis and design.
• Provide input for training and/or documentation materials regarding latest technical and functional design changes.
• Ensure that all work is documented for future reference.
• Follow quality standards and ensure effective backups are performed.
• Proactively address customer needs and communicate status updates.
• Investigate user problems, identify sources, test and implement solutions.

Skills

Ticketing systems experience

Technical troubleshooting

Written and verbal communication

Job description

Work Location: 100% Onsite (Will only consider candidates within an hour radius of Augusta, ME)

Top Skills:

Experience working with ticketing systems.

Strong technical troubleshooting skills.

Strong written and verbal communication skills.

Job Description:

Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.

Make recommendations on functional and technical improvements to the environment.

Participate in performance and volume analysis and design.

Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.

Provide accurate and complete answers to general use and environment questions in a timely manner.

Serve as the point of contact for technology support and services.

Serve as the point of integration between the business functions of the department and the technology requirements of the department.

Serve as a point of contact for communication and coordination of service outages.

Manage the retirement and disposal of obsolete or broken computer equipment.

Coordinate the procurement and installation of new computer hardware and software.

Coordinate virus protection software programs within departments.

Understand the installation of software patches and upgrades.

Provide input for training and/or documentation materials regarding latest technical and functional design changes.

Ensure that all work is documented for future reference.

Follow quality standards.

Ensure effective and reliable backups are being performed.

Proactively address customer needs.

Communicate accurate and useful status updates.

Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;

Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

Install, configure, and maintain personal computers and other related equipment, devices, and system add ons or upgrades and configure modems, disk drives, CD ROMs, printers, and related equipment.

Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.

Develop and conduct various training and instruction for system users.

Identify utilization patterns and their effect on operation/system availability and performance expectations.

Ability to work in a team environment.

Strong communication skills; both written and spoken.