Client IT Support Technician - Hardware & OS

LCS Lifespan Corporate Services d/b/a Brown University Health; Newport (RI); On-site; USD 39,000 - 64,000; Full time

Job summary

Brown University Health in Newport, RI is seeking an IT support professional to provide hardware, software, and LAN assistance. The role involves implementing hardware, troubleshooting OS, and serving as a technical resource for staff while upholding our values.

Requirements include an associate’s degree in IT and at least two years configuring client computers, with experience in Windows OS, networking, printers, and IP phones.

Qualifications

• Equivalent to Associate’s Degree with course work in Information Technology.
• Must have experience in computer based technologies, hardware, software, and peripherals. These would include PCs, monitors, cables, wireless/wired network systems, printers, IP-based phones, and cell phone integration as well as modern client operating systems and software (e.g. Windows 7, Windows 10, Microsoft Office, etc.).
• A combination of computer related technical training and technical microcomputer work experience may substitute for a degree.
• Two years’ experience in configuring client computers, including making physical modifications to hardware and installing and testing software.

Responsibilities

• Participates in implementing computer hardware, peripherals, and software. These implementations may be site-specific as well as enterprise deployable.
• Support complex system installations at the client operating system level, and client rollout level.
• Performs identification, troubleshooting, and resolution of client operating system, hardware, software and e-communications compatibility and integration; resolves problems in accordance with departmental policy/procedure and security regulations.
• May also be required to identify recurring issues, document, and elevate them to appropriate IT Teams.
• Performs setup and installation of computer hardware, software, software updates, peripheral equipment, and system components.
• Provides ongoing support after installation.
• Provides off-hours on call coverage (potentially including weekends and holidays) as required.
• Performs other duties as assigned.

Skills

PC hardware

Networking

Windows OS

Printers

Education

Associate’s degree in IT

Tools

IP-based phones

Office software

Job description

Brown University Health in Newport, RI is seeking an IT support professional to provide hardware, software, and LAN assistance. The role involves implementing hardware, troubleshooting OS, and serving as a technical resource for staff while upholding our values.

Requirements include an associate’s degree in IT and at least two years configuring client computers, with experience in Windows OS, networking, printers, and IP phones.