Client Technologies Technician

Lifespan; Newport (TN); On-site; USD 39,000 - 64,000; Full time

Job summary

Brown University Health is seeking an IT support specialist to provide hardware, software, and LAN support for a wide range of devices across the Brown University Health network.

You will troubleshoot client OS and hardware issues, assist with installations, and work closely with staff to resolve technical problems while maintaining high customer satisfaction in a hospital-related environment.

Qualifications

• Associate's Degree OR equivalent IT training/experience.
• Two years of experience configuring client computers and installing software.
• Experience with PCs, monitors, network systems, printers, and IP phones.

Responsibilities

• Implement computer hardware, peripherals, and software.
• Support complex system installations at OS and rollout level.
• Troubleshoot OS, hardware, software and connectivity issues per policy.
• Provide off-hours on-call coverage as required.
• Perform other duties as assigned.

Skills

Customer relations

Hardware support

Education

Associate's Degree in IT

Tools

PC hardware

Networking equipment

IP-based phones

Microsoft Office

Job description

SUMMARY:

Under the general supervision of the management of Infrastructure Services, provides computer or device hardware, software, and local area network support to assure a high value, widely accessible, comprehensive, integrated information network which meets or exceeds customer expectations. The incumbent functions as a team participant in development and control of all, hardware, and computer peripherals and any devices that connect to the Brown University Health Local Area Networks at affiliate and enterprise levels and will act as a technical resource for other staff with computer equipment support issues. They must possess good customer relation skills, as they will be interfacing with customers daily.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Participates in implementing computer hardware, peripherals, and software. These implementations may be site-specific as well as enterprise deployable.

Support complex system installations at the client operating system level, and client rollout level.

Performs identification, troubleshooting, and resolution of client operating system, hardware, software and e-communications compatibility and integration; resolves problems in accordance with departmental policy/procedure and security regulations. May also be required to identify recurring issues, document, and escalte them to appropriate IT Teams.

Performs setup and installation of computer hardware, software, software updates, peripheral equipment, and system components. Provides ongoing support after installation.

Provides off- hours on call coverage (potentially including weekends and holidays) as required.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

Equivalent to Associate's Degree with course work in Information Technology. Must have experience in computer based technologies, hardware, software, and peripherals. These would include PCs, monitors, cables, wireless/wired network systems, printers, IP-based phones, and cell phone integration as well as modern client operating systems and software (e.g. Windows 7, Windows 10, Microsoft Office, etc.). A combination of computer related technical training and technical microcomputer work experience may substitute for a degree.

EXPERIENCE:

Two years' experience in configuring client computers, including making physical modifications to hardware and installing and testing software.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Duties are performed in a typical office environment, requiring extended periods of sitting, walking, and/or standing. It may also require lifting and moving equipment up to 50 lbs. Personal vehicle use is required, and mileage is reimbursed at the Internal Revenue Service rate.

INDEPENDENT ACTION:

Employee functions independently within department policies and practices; generally, refers specific problems to management only where clarification of departmental policies may be required.

SUPERVISORY RESPONSIBILITY:

None

Pay Range:

$28.12-$46.39

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840

Work Type:

M-F 8:00 AM -4:30 PM

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No