Client Tech Support Specialist - Hardware, OS & LAN

Brown University Health; Newport (RI); On-site; USD 39,000 - 63,000; Full time

Job summary

Brown University Health seeks an IT Support Specialist to deliver hardware, software, and LAN support across Brown University Health networks. Working under Infrastructure Services, you will assist in deploying devices, resolving OS and software issues, and serving as a technical resource for staff.

This full-time on-site role at Newport Hospital requires an 8-hour day schedule, weekday work, and occasional on-call coverage. An Associate's degree in IT with two years' experience is preferred.

Qualifications

• Equivalent to Associate's Degree with IT coursework; experience with computer hardware, software and peripherals.
• Two years' experience configuring client computers and testing software.
• Ability to work in a typical office environment and lift up to 50 lbs.

Responsibilities

• Participates in implementing hardware, peripherals and software for site-specific or enterprise deployments.
• Support complex system installations at OS and rollout levels.
• Troubleshoot OS, hardware, software and e-communications issues and escalate as needed.
• Setup and install hardware, software, updates, peripherals, and system components.
• Provide ongoing post-installation support and on-call coverage as required.

Skills

IT support

Hardware installation

Software troubleshooting

Network systems

Customer service

Education

Associate's Degree in Information Technology

Tools

Windows OS

Microsoft Office

IP-based phones

Job description

Brown University Health seeks an IT Support Specialist to deliver hardware, software, and LAN support across Brown University Health networks. Working under Infrastructure Services, you will assist in deploying devices, resolving OS and software issues, and serving as a technical resource for staff.

This full-time on-site role at Newport Hospital requires an 8-hour day schedule, weekday work, and occasional on-call coverage. An Associate's degree in IT with two years' experience is preferred.