SC/VB Assistant Clerk (#641) LT

Judicial Department; Lewiston (ME); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

13 paid holidays

2+ weeks vacation leave

12 paid sick days per year

Parental leave

Job summary

The State of Maine Judicial Branch in Lewiston seeks an SC/VB Assistant Clerk to perform high-volume clerical work, call-center duties, and ensure accurate records in MEJIS and Enterprise Justice. Partial remote work may follow training.

Starting pay ranges from $20.99 to $22.06 per hour, with potential to reach up to $28.39 per hour; comprehensive benefits are provided. This role supports Maine courts and procedural efficiency.

Qualifications

• High School diploma or GED required.
• Previous customer service and/or clerical experience preferred.
• Experience with court databases or software is a plus.

Responsibilities

• Answer high volumes of calls and inquiries for the courts and Violations Bureau.
• Perform data entry, docketing, and records management using MEJIS and Enterprise Justice.
• Prepare juror correspondence and assist with court scheduling and clerical tasks.

Skills

Customer service

Clerical duties

Data entry

Telephone skills

Court procedures knowledge

Education

High School Diploma or GED

Tools

MEJIS

Enterprise Justice

Teams

OneDrive

Job description

If you are a current Judicial, Legislative, or Executive Branch employee of the State of Maine, please apply through "Find Jobs" using your existing PRISM account. THIS POSITION IS A FUND DEPENDANT POSITION SC/VB ASSISTANT CLERK (Limited Term) STATE OF MAINE JUDICIAL BRANCH LOCATION: Service Center/Violations Bureau, Lewiston THIS POSITION IS A FUND DEPENDANT POSITION

The State of Maine Judicial Branch welcomes motivated team members to join us in serving the communities of Maine within the court system.

The Judicial Branch plays a very important role in our communities by providing a safe, accessible, efficient, and impartial system of dispute resolution. Judicial Branch employees all support this mission, in their various roles. We have 31 courts across the state and process over 130,000 cases each year in support of Maine’s almost 1.4 million residents.

The Job:

The State of Maine Judicial Branch is seeking a detail-oriented team player with strong customer service skills to join our team as an SC/VB Assistant Clerk. This is highly responsible clerical work in the Service Center/Violations Bureau. The Service Center/Violations Bureau is a high volume, multi-faceted operation that requires the incumbent to perform the duties of a call center, collection agency, and a court with the ability to meet demanding deadlines daily. Extensive contact with the public requires the incumbent utilize excellent customer service skills and the ability to address sensitive and complex court inquiries. Extensive use of various databases, computer systems, and knowledge of basic office procedure are required. If you have experience in customer service and are interested in supporting the Maine courts, we invite you to apply to join our dedicated team of Judicial Branch employees. We love what we do and want to find someone who shares that enthusiasm! Potential for partial remote work following initial training/orientation period.

Salary Range: Grade 9, $20.99 to $28.39 per hour. Starting pay is $20.99 - $22.06 per hour.

What We Offer:

• Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.
• Paid Parental Leave: 4 weeks
• Gym membership and childcare reimbursement programs
• Public Service Student Loan Forgiveness Program
• Health insurance coverage (85%-100% employer-paid for employee-only plan)
• Health insurance premium credit (5% decrease in employee premiums)
• Dental insurance (100% employer-paid for employee-only plan)
• Health and dependent care flexible spending accounts
• Defined Benefit Pension plan contributions
• Voluntary deferred compensation (retirement savings 457 Plan)
• Up to $1000 Tuition Reimbursement each year
• Employer-paid life insurance (1x annual salary)
• Additional wellness benefits

Responsibilities:

• Accurately performs any or all of the following: Communicates and interacts effectively over the telephone, in person and in writing with the public, judges/justices, attorneys, litigants and various state, local, county, and federal agencies. Incorporates appropriate voice skills and customer service techniques in all communications to promote positive interactions. Efficiently answers incoming phone calls for the trial courts, Violations Bureau and Administrative Office of the Courts, while performing all other required duties. Uses the court case management systems (MEJIS and Enterprise Justice), Service Center knowledge bank, Judicial Branch website, intranet, and other sources of information to fully respond to public inquiries. Incorporates appropriate voice skills and customer service techniques in all communications to promote positive interactions. Effectively uses telephone system, Brightmetrics, and CallTracker software to maintain coverage for all incoming lines, to manage and fully resolve a high volume of calls within target timeframes, and when necessary, to transfer calls to other court locations. Works collaboratively with court staff to clarify information and provide information to callers. Conducts records research in the court case management systems.
• Uses computer applications, including those designed for document sharing such as Teams, docketing, file management, OneDrive, etc.
• Responsible for preparing juror correspondence, including coordinating with the Bureau of Motor Vehicles to solicit names for potential jurors, prepares jury lists, maintains mailing supplies, sends questionnaires to prospective jurors, and updates juror records when mailings are returned undeliverable.
• Serves as courtroom clerk and performs duties as required by the judge, including technical support, managing court recording equipment, Zoom trials, and all other types of remote courtroom proceedings assigned to the Violations Bureau.
• Processes high volumes of data entry, docketing, mail, and collection of revenue paid to or through the Service Center/Violations Bureau, and maintains books, ledgers and accounts as necessary.
• Handles court scheduling, including hearings, motions and other correspondences.
• Prepares abstracts, suspensions, and restorations for the Secretary of State and reports for the Administrative Office of the Courts, Chief Judge, and other agencies, as directed.
• Maintains professional knowledge and stays current on changing forms and court procedures.

MINIMUM EDUCATION//EXPERIENCE/TRAINING REQUIRED:

Graduation from High School or GED. Experience providing customer service and/or clerical work and/or office administration required. Experience responding to customer inquiries using various software and databases preferred.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Ability to perform all job duties efficiently, accurately, and with attention to detail.
• Ability to accurately keyboard 45 words per minute.
• Ability to maintain professionalism, remain calm in stressful situations, and demonstrate excellent customer service skills.
• Ability to understand and follow administrative and clerical procedures, Judicial Branch policies, legal documents, and laws pertaining to the court system.
• Ability to work under pressure to meet daily deadlines, both individually and as a team.
• Ability to perform basic mathematical functions.
• Ability to multitask.
• Ability to understand and follow oral and written instructions.
• Basic writing, spelling, and grammatical skills.
• Ability to learn detailed computer applications.
• Ability to maintain confidentiality of sensitive Judicial Branch information.
• Ability to use and care of office equipment, including computers, calculators, copy machines, postage machines, fax machines, folding machines, and the ability to learn to use others, such as cash drawers, and credit card readers.
• Ability to adhere to the Judicial Branch Code of Conduct, including but not limited to, provisions related to professionalism and confidentiality.

The Judicial Branch is an EEO/AA employer.

This position will remain open until filled.

The Judicial Branch welcomes talented and motivated team members to join us in serving the communities of Maine.

Judicial Branch employees serve the public within the State of Maine court system. Our mission is to administer justice by providing a safe, accessible, efficient, and impartial system of dispute resolution that serves the public interest, protects individual rights, and instills respect for the law.

When you join the Judicial Branch team, you will gain valuable experience within a progressive branch of government. The Judicial Branch allows employees to work in a professional and innovative culture defined by ethics. We offer a variety of career paths that encourage you to thrive in an inclusive environment. Whether you're just beginning your career or advancing to the next level, the State of Maine Judicial Branch has an opportunity for you!

It is the policy of the Judicial Branch to comply with applicable law to provide equal employment and advancement opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, age, physical or mental disability, genetic information, ancestry or national origin, military service, whistleblower activity, previous assertion of a claim or a right under the Maine Workers' Compensation Act, marital status or any other category protected under applicable law unless a bona fide occupational qualification exists. This includes the maintenance of a working environment free from discrimination, including sexual harassment, for all employees.

The Judicial Branch is committed to maintaining a positive work environment insuring that employees are treated with dignity, respect, and courtesy.

All applicants are subject to a comprehensive background check, including reference checks, educational verification, license/certification verification, and criminal history check.

The State of Maine Judicial Branch is an Equal Employment Opportunity/Affirmative Action Employer.