IT Support Tech

Adaptive Solutions Group; Sullivan (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

STD/LTD

Life insurance

401k

Paid vacation

Job summary

Adaptive Solutions Group is seeking an IT Support Technician to join our team, delivering hands-on support for Windows-based devices and peripherals across regional facilities. You will manage incidents, imaging, and documentation within an enterprise ITSM environment.

The role requires 2+ years of IT support experience, strong Windows expertise, and familiarity with SCCM and ServiceNow, with on-site responsibilities across the region and occasional on-call shifts.

Qualifications

• 2+ years IT support experience in a professional environment.
• Strong experience supporting Windows 10/11 operating systems.
• Experience using ServiceNow or a similar ITSM platform.
• Experience imaging and deploying devices using SCCM or comparable endpoint management tools.

Responsibilities

• Provide hands-on technical support for Windows-based workstations, laptops, mobile devices, printers, and peripheral equipment.
• Deliver Tier 1 and Tier 2 support for end users in a fast-paced enterprise environment.
• Manage incidents, service requests, asset records, and documentation through an IT service management platform.
• Image, configure, deploy, and maintain end-user devices using enterprise endpoint management tools.
• Troubleshoot hardware, software, networking, and device-related issues.
• Set up and deploy new workstations, laptops, tablets, and associated peripherals.
• Prioritize and manage incoming support requests independently while maintaining strong customer service standards.
• Maintain accurate documentation of technical work, inventory, and local IT assets.
• Provide onsite support across multiple facilities within the region as needed.
• Participate in a rotating on-call support schedule.

Skills

Windows support

End-user support

Troubleshooting

Prioritization

Tools

ServiceNow

SCCM

Job description

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis and Kansas City areas.

IT Support Technician to join our team.

Responsibilities

• Provide hands-on technical support for Windows-based workstations, laptops, mobile devices, printers, and peripheral equipment.
• Deliver Tier 1 and Tier 2 support for end users in a fast-paced enterprise environment.
• Manage incidents, service requests, asset records, and documentation through an IT service management platform.
• Image, configure, deploy, and maintain end-user devices using enterprise endpoint management tools.
• Troubleshoot hardware, software, networking, and device-related issues.
• Set up and deploy new workstations, laptops, tablets, and associated peripherals.
• Prioritize and manage incoming support requests independently while maintaining strong customer service standards.
• Maintain accurate documentation of technical work, inventory, and local IT assets.
• Provide onsite support across multiple facilities within the region as needed.
• Participate in a rotating on-call support schedule.

Required Qualifications

• 2+ years of IT support experience in a professional environment.
• Strong experience supporting Windows 10 and Windows 11 operating systems.
• Experience using ServiceNow or a similar IT service management platform.
• Experience imaging and deploying devices using SCCM or comparable endpoint management tools.
• Familiarity with desktops, laptops, tablets, printers, and other end-user technologies.
• Excellent troubleshooting, organizational, time management, and customer service skills.
• Ability to work independently and effectively prioritize multiple support requests.
• Valid driver's license and reliable transportation for regional travel.

Preferred Qualifications

• 5+ years of IT support experience.
• Experience coordinating technical projects or supporting project initiatives.
• Experience supporting users in a healthcare, regulated, or complex enterprise environment.
• Familiarity with Microsoft Surface devices, Apple devices, and enterprise endpoint management practices.

Benefits

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.