CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center

Inside Higher Ed; Boston (MA); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Time off and paid holidays

University-funded retirement plan

Tuition assistance program

Staff growth opportunities

Job summary

A prestigious university in Boston is seeking a CLIENT TECHNOLOGY ANALYST I to provide end-to-end technology support and advocate for client needs. You will work with diverse teams to ensure seamless technology experiences while collaborating on various projects. Required qualifications include a Bachelor's Degree and 3+ years of experience in a related environment. The role offers competitive benefits including a university-funded retirement plan and professional development opportunities.

Qualifications

• Minimum of 3+ years of experience in a related technology environment.
• Experience supporting environments on Windows and macOS platforms.
• Can explain tech clearly and listen with empathy.

Responsibilities

• Advocate for client's technology needs.
• Participate in service, platform or project teams as a subject matter expert.
• Provide advanced level support for several technologies.

Skills

Technical support

Client advocacy

Windows support

macOS support

ITSM ticketing tool

Problem-solving

Collaboration

Education

Bachelor's Degree in related field

Tools

ITSM tools

Remote assistance tools

Backup and restore solutions

Job description

CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center

Category: Charles River Campus → Professional

Job Location: BOSTON, MA, United States

Position Type: Full-Time/Regular

Salary Range: $60,000.00 – $66,000.00 (Grade 47)

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University communities and Information Services & Technology. You will provide end‑to‑end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You value the client experience above all, are inventive, and function well in a team‑based structure. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development.

You Will:

• Advocate for our client's technology needs.
• Participate in multiple service, platform or project teams as a subject matter expert.
• Be an application administrator or backup for multiple services.
• Provide advanced level support for several technologies.
• Work onsite with the possibility for periodic remote days as coverage allows.
• Perform additional responsibilities as required. The focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions. You may be required on call and working evening, weekend and/or holiday hours, as needed.

Required Skills

• A minimum of 3+ years of experience in a related technology environment.
• Bachelor's Degree in a related field desired.
• Experience supporting environments on either or both Windows and macOS platforms.
• Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions.
• A valid driver's license.
• Can explain tech clearly and listen with empathy.
• Delivers patient, professional support consistently.
• Adapts quickly and resolves issues efficiently.
• Collaborates smoothly with IT and business partners.

Benefits

Boston University offers an excellent benefits package including time off, paid intersession break and 13 paid holidays, a university‑funded retirement plan with full vesting after 2 years of eligible service, and a competitive tuition assistance program for yourself and family members. Additional information available at https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/. We invest in staff growth through lunch and learn sessions, online courses, Advisory Board events, and opportunities to engage at NERCOMP and EDUCAUSE events.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are a VEVRAA Federal Contractor. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

To apply, visit https://jobs.silkroad.com/BU/External/jobs/315933