Client Technologies Admin II - University IT Support

TEKsystems; United States; On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off

Job summary

TEKsystems is seeking a Client Technologies Administrator II in New Haven, CT, onsite. You will support planning, deployment, maintenance, and troubleshooting of hardware, software, and network systems within a large university environment, assisting faculty, staff, and students.

The role emphasizes Windows, macOS, and Linux support, strong troubleshooting, and a customer-focused mindset to ensure reliable technology services and seamless user experiences.

Qualifications

• Experience supporting desktop technologies or IT infrastructure in a professional setting.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication.
• Working knowledge of computer hardware, operating systems, software applications, and network connectivity.
• Strong organizational skills with the ability to manage multiple priorities.
• Demonstrated customer-service orientation and ability to build trusted relationships with users and stakeholders.
• Experience creating technical documentation and support materials.

Responsibilities

• Plan and deliver technology support services including software installation, configuration, troubleshooting, consultation, user assistance, and training.
• Resolve routine to moderately complex technical issues using established procedures and best practices; elevate issues as appropriate.
• Install, configure, and maintain software supporting network connectivity, backups, server access, and departmental operations.
• Provide technical guidance and communicate IT policies, procedures, and recommendations to end users.
• Support faculty, staff, and students in multi-platform environments including Windows, macOS, and Linux systems.
• Coordinate technology services and projects with IT professionals across multiple departments.
• Develop and maintain procedural, planning, and end-user documentation.
• Partner with software vendors and application owners to plan, deploy, secure, and troubleshoot technology solutions.
• Maintain support documentation and key contacts for specialized software and hardware resources.

Skills

Analytical skills

Troubleshooting

Customer service

Documentation

Multi-platform support

Tools

Windows

macOS

Linux

Networking

Job description

TEKsystems is seeking a Client Technologies Administrator II in New Haven, CT, onsite. You will support planning, deployment, maintenance, and troubleshooting of hardware, software, and network systems within a large university environment, assisting faculty, staff, and students.

The role emphasizes Windows, macOS, and Linux support, strong troubleshooting, and a customer-focused mindset to ensure reliable technology services and seamless user experiences.