Client Technology Analyst I Technology Experience Community

Boston University; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Time off: holidays

Retirement plan

Tuition assistance

Job summary

Boston University IS&T seeks a Client Technology Analyst I to deliver end-to-end technology support for students, faculty, staff and researchers. You will advocate for client needs, join service and project teams as a subject matter expert, and serve as an application administrator or backup for several services onsite with periodic remote days.

The role emphasizes collaboration, clear communication, empathy, and reliable, professional support across Windows and macOS.

Qualifications

• Bachelor's degree in a related field is desired.
• Experience supporting Windows and macOS.
• Experience with ITSM ticketing, remote assistance, asset management, and deployment tools.
• Valid driver's license and clear communication with empathy.

Responsibilities

• Advocate for client technology needs.
• Participate in service, platform or project teams as subject matter expert.
• Be an application administrator or backup for multiple services.
• Provide advanced level support for several technologies.
• Work onsite with periodic remote days as coverage allows.
• Collaborate with students, faculty, staff, and researchers to improve business processes using IT solutions.

Skills

IT support

Windows/macOS

ITSM tools

Remote assistance

Encryption solutions

Communication

Education

Bachelor's degree

Tools

ITSM ticketing tool

Asset management

Image deployment

Patch management

Backup & restore

Endpoint protection

Encryption solutions

Job description

Client Technology Analyst I, Technology Experience & Community

Category

Job Location

Tracking Code

26500132790801

Posted Date

8/14/2026

Salary Grade

Grade 47

Expected Hiring Range Minimum

$60,000.00

Expected Hiring Range Maximum

$75,000.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one that values the client experience above all, is inventive, functions well in a team-based structure. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development.

You Will:

• Advocate for our client's technology needs.
• Participate in multiple service, platform or project teams as a subject matter expert.
• Be an application administrator or backup for multiple services.
• Provide advanced level support for several technologies.
• Work onsite with the possibility for periodic remote days as coverage allows.
• Perform additional responsibilities as required.
• Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
• You may require being on call and working evening, weekend and/or holiday hours.

Required Skills

You Will Have:

• A minimum of 1 or more years of experience in a related technology environment.
• Bachelor's Degree in related field desired.
• Experience supporting environments on either/both Windows and macOS platforms.
• Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required.
• A valid driver's license.
• Explain tech clearly and listen with empathy.
• Deliver patient, professional support consistently.
• Adapt fast and resolves issues efficiently.
• Collaborate smoothly with IT and business partners.

Boston University offers an excellent benefits package including:

• Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!

Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.