Tech Support/Call Center

City of Altoona, PA; Greenfield Township (PA); On-site; USD 20,070 - 28,585; Full time

Benefits offered by this job

Opportunity to work in a dynamic environment

Gain valuable experience

Collaborate with a diverse team

Job summary

The City of Altoona, PA is looking for a Tech Support/Call Center representative to support their Operations Support Center. This role requires strong communication skills and multitasking ability, with shifts available from 7:00 am to 3:00 pm or 2:00 pm to 10:00 pm, Monday through Friday.

You will be responsible for logging support tickets, troubleshooting, and ensuring efficient workflow in a fast-paced environment. Join a dynamic team and thrive in a supportive organization that values employee success.

Qualifications

• Ability to multitask by talking and typing simultaneously.
• Criminal background check and drug screening required.
• Ability to work efficiently in a busy environment.

Responsibilities

• Log support tickets and assist with resetting employee passwords.
• Respond to email correspondence with vendors and internal teams.
• Provide technical support and troubleshooting assistance.
• Support the team in managing daily operational tasks.
• Ensure timely resolution of technical issues to maintain workflow efficiency.

Skills

Excellent communication skills

Multitasking ability

Strong computer knowledge

Problem-solving skills

Job description

Our client, a leading organization in the industry, is seeking a Tech Support/Call Center to join their team. As a Tech Support/Call Center, you will be part of the Operations Support Center supporting technical assistance and customer service. The ideal candidate will have excellent communication skills, the ability to multitask effectively, and a proactive attitude which will align successfully in the organization.

Job Title

Tech Support/Call Center - 1st & 2nd shift

Location

Claysburg, PA

Pay

$17.66

Shift

7:00 am - 3:00 pm OR 2:00 pm - 10:00 pm, Monday through Friday

What’s the Job?

• Log support tickets and assist with resetting employee passwords
• Respond to email correspondence with vendors and internal teams
• Provide technical support and troubleshooting assistance
• Support the team in managing daily operational tasks
• Ensure timely resolution of technical issues to maintain workflow efficiency

What’s Needed?

• Ability to multitask by talking and typing simultaneously
• Strong computer knowledge and familiarity with technical support tools
• Ability to work efficiently in a busy environment
• Criminal background check and drug screening required
• Excellent communication and problem-solving skills

What’s in it for me?

• Opportunity to work in a dynamic and supportive environment
• Gain valuable experience in technical support and customer service
• Collaborate with a diverse team of professionals
• Develop your skills in a fast-paced setting
• Be part of a reputable organization committed to employee success