Help Desk Analyst (Tier 1) – Onsite M-Th, Friday Telework

eBusiness Solutions Inc.; Harrisburg (Dauphin County); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

eBusiness Solutions Inc. is seeking a customer-focused Help Desk Analyst (Tier 1) in Harrisburg, PA to provide front-line technical support for internal users. This role is phone-focused, with no Tier 2 troubleshooting; reliability and superb customer service are essential.

The position is 100% onsite Monday-Thursday, with telework on Fridays and one optional Saturday quarterly. Training lasts 3-4 weeks, and interviews are virtual. Local candidates preferred in the Harrisburg area.

Formación

• Requires 1+ years of IT Service Desk or Help Desk experience.
• Experience assisting end users over the phone is essential.
• Experience using ticketing/incident management systems is required.

Responsabilidades

• Provide first-level technical support via telephone.
• Handle user requests for hardware, software, apps, and systems.
• Troubleshoot and resolve basic technical issues per established procedures.

Conocimientos

Customer service

Phone support

Communication

Problem solving

Teamwork

Educación

High School Diploma or equivalent

Herramientas

Remedy Ticketing System

Active Directory

RACF

Windows OS

Office 365

Descripción del empleo

eBusiness Solutions Inc. is seeking a customer-focused Help Desk Analyst (Tier 1) in Harrisburg, PA to provide front-line technical support for internal users. This role is phone-focused, with no Tier 2 troubleshooting; reliability and superb customer service are essential.

The position is 100% onsite Monday-Thursday, with telework on Fridays and one optional Saturday quarterly. Training lasts 3-4 weeks, and interviews are virtual. Local candidates preferred in the Harrisburg area.