On-Site Tech Support Specialist (Tier 1/2)

Vertical Screen Inc.; Warminster Township (Bucks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K with match

Flexible Spending Accounts

Paid time off

Paid holidays

Paid training program

Overtime options

Casual dress code

Flexible work schedules

RushBus service from Septa Route 22

Employee referral bonus

Job summary

Vertical Screen, Inc. is seeking a friendly, reliable Tier 1 Technical Support Representative to join our on-site team in Warminster, PA. You will be the first point of contact for customers needing assistance with our products, troubleshoot basic issues, and escalate as needed.

The role emphasizes strong communication, problem solving, and a customer-first mindset, with shifts from 8:00am to 4:00pm, 9:00am to 5:00pm, or 10:00am to 6:00pm, Monday through Friday. The hourly wage is $16.

Qualifications

• Strong time management and organizational skills.
• Proficiency in MS Office Suite including Outlook, Word, and Excel.
• Must be detail oriented.
• Excellent oral and written communication skills.
• Must have strong telephone skills and be able to work with a diverse population.
• Must be able to maintain confidentiality and follow procedures for work processing.
• Must be able to manage multiple tasks or projects.

Responsibilities

• Provide client support on a wide range of items.
• Respond to external or internal user requests for service and determine nature and extent of support needed.
• Provide support or refer to the appropriate staff member.
• Respond to client issues via phone, chat and email.
• Provide Tier 1 and Tier 2 level of software support, training, and troubleshooting over the phone.

Skills

Time management

MS Office

Attention to detail

Communication skills

Telephone skills

Confidentiality

Multitasking

Education

High school diploma or equivalent

Job description

Vertical Screen, Inc. is seeking a friendly, reliable Tier 1 Technical Support Representative to join our on-site team in Warminster, PA. You will be the first point of contact for customers needing assistance with our products, troubleshoot basic issues, and escalate as needed.

The role emphasizes strong communication, problem solving, and a customer-first mindset, with shifts from 8:00am to 4:00pm, 9:00am to 5:00pm, or 10:00am to 6:00pm, Monday through Friday. The hourly wage is $16.