Client Support Specialist & Tech Troubleshooter

Umbrella BPO; United States; Hybrid; USD 45,000 - 60,000; Full time

Job summary

Umbrella BPO is seeking a Customer Support Specialist to provide exceptional support to clients. You'll handle inquiries through various channels, troubleshoot technical issues, and identify process improvements to enhance customer experience. Ideal candidates should have a minimum of 3 years in customer support, strong organizational skills, and fluency in English. A bachelor's degree is a plus. The role may require evening or weekend work to manage deadlines. Join us in delivering outstanding service to our clients.

Qualifications

• Minimum 3 years of experience in customer support, preferably in a BPO environment.
• Ability to handle confidential information with discretion.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide prompt and efficient support to clients via phone, email, chat, or client CRM software.
• Diagnose and resolve technical issues related to BPO processes and systems.
• Identify opportunities for process improvement and efficiency.
• Maintain accurate and detailed records of customer interactions.
• Monitor and evaluate customer interactions to ensure quality.

Skills

Professional English fluency

Customer support experience

Strong organizational abilities

Excellent communication skills

Interpersonal skills

Confidential information handling

Education

Bachelor's Degree

Tools

Zendesk

Job description

Umbrella BPO is seeking a Customer Support Specialist to provide exceptional support to clients. You'll handle inquiries through various channels, troubleshoot technical issues, and identify process improvements to enhance customer experience. Ideal candidates should have a minimum of 3 years in customer support, strong organizational skills, and fluency in English. A bachelor's degree is a plus. The role may require evening or weekend work to manage deadlines. Join us in delivering outstanding service to our clients.