Customer Support Team Lead: Service & Ops Champion

Umbrella BPO; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Umbrella BPO is seeking a Customer Support Team Lead in the United States. This role involves supervising a team of customer support specialists, handling escalated customer inquiries professionally, and driving process improvements. Candidates should have at least 3 years in customer support, excellent organizational, communication skills, and preferably experience in a BPO environment. Join our dynamic team and contribute to outstanding service delivery.

Qualifications

• Fluency in professional English is essential.
• Minimum 3 years of customer support experience, preferably in a BPO.
• Strong organizational and multitasking skills are necessary.

Responsibilities

• Supervise and guide customer support specialists.
• Handle escalated customer inquiries professionally.
• Identify opportunities for process improvement in customer support.

Skills

Professional English Fluency

Customer Support Experience

Leadership Experience

Organizational Skills

Communication Abilities

Confidentiality Discretion

Education

Bachelor's Degree

Tools

Zendesk

Job description

Umbrella BPO is seeking a Customer Support Team Lead in the United States. This role involves supervising a team of customer support specialists, handling escalated customer inquiries professionally, and driving process improvements. Candidates should have at least 3 years in customer support, excellent organizational, communication skills, and preferably experience in a BPO environment. Join our dynamic team and contribute to outstanding service delivery.