Client Support Specialist: Problem Resolution Pro

MobilexUSA; Clearwater (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

TridentCare is seeking a Client Support Specialist to assist the field sales team by resolving client issues and building strong relationships with customers. This role reports to the Regional Sales Director and involves coordinating responses between sales staff and clients.

The CSS will handle tasks such as password resets, ETA inquiries, billing concerns, and online ordering issues while producing weekly and monthly reports.

Qualifications

• High school diploma or GED required.
• Bachelor's Degree or equivalent knowledge required.
• At least 1 year of customer service experience.
• Sales, Billing or Operations experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Support the field sales organization through problem resolution and direct customer interaction.
• Password resets, ETA requests, Billing concerns, Online ordering issues.
• Coordinate TridentCare responses between AE/CSE and customers.
• Weekly report on issues closed and outstanding.
• Own the account relationship when not assigned to a CSE or AE.
• Report customer product/service issues through appropriate channels.

Skills

Customer service

Communication

Time management

Organizational skills

Education

High school diploma or GED

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM software

Job description

TridentCare is seeking a Client Support Specialist to assist the field sales team by resolving client issues and building strong relationships with customers. This role reports to the Regional Sales Director and involves coordinating responses between sales staff and clients.

The CSS will handle tasks such as password resets, ETA inquiries, billing concerns, and online ordering issues while producing weekly and monthly reports.