Client Support Specialist: Impactful Problem Solver

Trident Care; Clearwater (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

TridentCare, the leading mobile diagnostics company, seeks a Client Support Specialist to assist the field sales team and customers. You will prioritize client issues, coordinate with sales executives, and help build strong client relationships.

The role emphasizes problem resolution, timely reporting, and ensuring a positive experience for customers and facilities, with remote collaboration as needed.

Qualifications

• 1+ year of customer service experience is required.
• Strong verbal and written communication skills are essential.
• Good time management and the ability to work with minimal supervision are important.

Responsibilities

• Support the field sales organization through problem resolution and direct customer interaction.
• Resolve issues such as password resets, ETA requests, billing concerns, and online ordering issues.
• Coordinate responses between Account Executives and customers when appropriate.
• Provide weekly reports on issues closed and outstanding.
• Own account relationships when not assigned to a CSE or AE.
• Report customer product/service experience issues through proper channels.
• Assist with new facility set-ups remotely and submit timely weekly/monthly reports.
• Help establish a positive image of the company in all interactions.

Skills

Customer service

Communication skills

Time management

Organizational skills

Initiative

Basic computer skills

Education

High school diploma or GED

Bachelor’s degree or equivalent knowledge

Job description

TridentCare, the leading mobile diagnostics company, seeks a Client Support Specialist to assist the field sales team and customers. You will prioritize client issues, coordinate with sales executives, and help build strong client relationships.

The role emphasizes problem resolution, timely reporting, and ensuring a positive experience for customers and facilities, with remote collaboration as needed.