Client Support Specialist: Problem Solver for Field Sales

TridentCare; Clearwater (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

TridentCare, the leading mobile diagnostics company, is seeking a Client Support Specialist to assist the field sales organization and manage client issues with urgency. This role reports to the Regional Sales Director.

You will handle problem resolution, coordinate with AEs and CSEs, and provide timely reports while helping set up new facilities remotely. Strong communication and organization are essential.

Qualifications

• High school diploma or GED required; bachelor’s degree or equivalent knowledge preferred.
• Minimum 1 year of customer service experience; sales, billing or operations experience preferred.
• Strong communication, interpersonal, and organizational skills.
• Ability to work with minimal supervision and meet deadlines.

Responsibilities

• Support the field sales organization through problem resolution and direct customer interaction.
• Coordinate TridentCare responses between Account Executives and customers when appropriate.
• Provide weekly reports on issues closed and outstanding.
• Assist with new facility set-ups remotely.
• Submit timely reports on a weekly and monthly basis.
• Establish a positive public image of the Company in all interactions with prospects and customers.

Skills

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Education

High school diploma or GED

Bachelor’s degree or equivalent

Job description

TridentCare, the leading mobile diagnostics company, is seeking a Client Support Specialist to assist the field sales organization and manage client issues with urgency. This role reports to the Regional Sales Director.

You will handle problem resolution, coordinate with AEs and CSEs, and provide timely reports while helping set up new facilities remotely. Strong communication and organization are essential.