Client Support Associate

Doeren Mayhew CPAs and Advisors; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

DM Payroll Solutions in Troy, Michigan is seeking a Client Support Associate to join our payroll and workforce management team. You will enter and maintain payroll data, configure software, and assist clients with system setup and routine payroll tasks.

Ideal candidates have strong attention to detail, solid communication skills, and the ability to handle confidential information while delivering professional, timely service to clients.

Qualifications

• High school diploma or equivalent; associate degree preferred
• 1–3 years payroll data entry, customer service or office admin experience preferred
• Strong attention to detail and commitment to accuracy
• Proficiency with Microsoft Office
• Ability to handle confidential and sensitive information appropriately
• Strong written and verbal communication skills
• Customer service oriented with professionalism and patience
• Ability to explain technical/software information clearly
• Strong organizational and time management skills
• Ability to work independently and in a team

Responsibilities

• Enter, update and maintain payroll data accurately within payroll software
• Configure software database
• Review data for completeness, accuracy and compliance
• Process client payroll information and identify missing or inconsistent data
• Receive, prioritize and respond to client issues, questions and software requests
• Troubleshoot basic payroll software issues
• Maintain detailed records of client communications, status and resolutions
• Conduct software demonstrations and assist clients with system setup
• Perform clerical duties including filing, scanning, data organization
• Assist with data audits, quality control and testing activities
• Protect confidential payroll information and collaborate with internal teams
• Perform other related duties as assigned

Skills

Customer service

Attention to detail

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Associate degree in business, accounting, HR or related field

Tools

Microsoft Office

Job description

Headquartered in Troy Michigan DM Payroll Solutions is a leading payroll and workforce management service provider serving local businesses for more than 60 years. Going beyond delivering traditional payroll, we put our passion into action to help transform the way companies hire, develop, oversee and pay their employees using an intuitive single point of contact software to drive efficiencies. DM Payroll Solutions is changing the face of payroll services and that is only made possible by hiring employees with a commitment to service and a passion for customer satisfaction. If you are looking for a new career opportunity at a company you can grow with, come find your calling with us.

You'll benefit from competitive compensation, ongoing career support and an engaging work environment. DM Payroll Solutions is seeking a Client Support Associate in our Troy Michigan office.

Responsibilities

• Enter update and maintain payroll employee tax deduction benefit and client information accurately within payroll software
• Configure software database
• Review data for completeness accuracy and compliance with established procedures
• Process client submitted payroll information and identify missing inconsistent or questionable data
• Receive document prioritize and respond to client issues questions and software related requests
• Troubleshoot basic payroll software issues and escape complex matters
• Maintain detailed records of client communications issue status resolutions and follow up activities
• Conduct software demonstrations and assist clients with system setup navigation and routine payroll tasks
• Perform clerical and administrative duties including filing scanning data organization document preparation and record maintenance
• Assist with data audits quality control reviews software testing and implementation activities
• Protect confidential payroll employee financial and client information
• Collaborate with internal teams to ensure client needs are addressed accurately and promptly
• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent required; associate degree or additional coursework in business accounting human resources or a related field preferred
• 1 3 years of experience in payroll data entry customer service office administration or software support preferred
• Strong attention to detail and commitment to accuracy
• Ability to handle confidential and sensitive information appropriately
• Proficiency with Microsoft Office
• Ability to learn and navigate payroll accounting or business software systems
• Strong written and verbal communication skills
• Customer service oriented approach with the ability to remain professional and patient when resolving client concerns
• Ability to explain technical or software related information clearly to individuals with varying levels of experience
• Strong organizational and time management skills
• Ability to manage multiple priorities and meet deadlines
• Effective problem solving and critical thinking skills
• Ability to work independently and collaboratively in a team environment

DM Payroll Solutions is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran marital or any other status protected by law