Client Support Specialist (On-Call)

RAB Aggregator, LLC; Suffield (CT); On-site; USD 33,000 - 34,000; Full time

Job summary

AmplixCare – Client Support Associate at Amplix is a full-time clerical role based in Suffield, CT. You will process repair tickets, manage service orders, and handle MAC requests for designated client accounts, while developing mobility support proficiency over time.

The position requires 0–2 years in telecom or tech client services, strong attention to detail, and ability to follow established protocols. You will also participate in an on-call rotation and collaborate with the Client Support

Qualifications

• 0–2 years of experience in telecom support, helpdesk, or technology client services.
• Strong attention to detail and ability to follow documented protocols.
• Familiarity with carrier services and basic repair/ordering processes is a plus.
• Proficiency with AutoTask or comparable PSA/ticketing platform, or willingness to learn.

Responsibilities

• Support repair and order requests for all clients.
• Process and manage client tickets following the Benchmark Service Level (BSL) protocol for designated accounts.
• Begin training on mobility support services for key client accounts.
• Manage all MAC (move, add, change) requests for clients in a timely manner.
• Manage repair and billing issues to full resolution.
• Support technology upgrades for clients as directed.
• Track all time accurately and daily in AutoTask.
• Attend carrier training sessions and partner meetings.
• Assist with pricing and quotes for client services as requested.
• Maintain all tracking documents accurately and in real time.
• Maintain ongoing communication with management on all issues.
• Train new employees on systems and procedures as requested.
• Participate in rotating on-call shifts (2nd or 3rd shift) on a weekly rotation schedule.

Skills

Attention to detail

Written and verbal communication

AutoTask familiarity

Willingness to learn PSA/ticketing

On-call readiness

Tools

AutoTask

Job description

AmplixCare – Client Support Associate at Amplix is a full-time clerical role based in Suffield, CT. You will process repair tickets, manage service orders, and handle MAC requests for designated client accounts, while developing mobility support proficiency over time.

The position requires 0–2 years in telecom or tech client services, strong attention to detail, and ability to follow established protocols. You will also participate in an on-call rotation and collaborate with the Client Support