Client Support Specialist – MAC & Mobility

AMPLIX; Norwood, Northern (MA, KY); Hybrid; USD 33,000 - 34,000; Full time

Job summary

Amplix is seeking a Client Support Associate to provide frontline support for AmplixCare clients, processing repair tickets, managing service orders, and handling day-to-day MAC requests. This role follows established protocols for key client accounts and is expected to develop proficiency in mobility support over time.

This position includes on-call rotations, collaboration with teams, and opportunities to assist with pricing, billing issues, and service upgrades, within a nationally

Qualifications

• 0–2 years of experience in telecom support, helpdesk, or technology client services.
• Proficiency with AutoTask or comparable PSA/ticketing platform, or willingness to learn.
• Effective written and verbal communication skills.
• Ability to participate in an oncall/after-hours rotation.

Responsibilities

• Support repair and order requests for all clients.
• Process and manage client tickets following the Benchmark Service Level (BSL) protocol for designated accounts.
• Begin training on mobility support services for key client accounts (e.g., Benchmark, TCB).
• Manage all MAC (move, add, change) requests for clients in a timely manner.
• Manage repair and billing issues to full resolution.
• Support technology upgrades for clients as directed.
• Track all time accurately and daily in AutoTask.
• Attend carrier training sessions and partner meetings.
• Assist with pricing and quotes for client services as requested.
• Maintain all tracking documents accurately and in real time.
• Maintain ongoing communication with management on all issues.
• Train new employees on systems and procedures as requested.
• Participate in rotating on-call shifts (2nd or 3rd shift) on a weekly rotation schedule.

Skills

Telecom support

Helpdesk

Technology client services

On-call rotations

Tools

AutoTask

Job description

Amplix is seeking a Client Support Associate to provide frontline support for AmplixCare clients, processing repair tickets, managing service orders, and handling day-to-day MAC requests. This role follows established protocols for key client accounts and is expected to develop proficiency in mobility support over time.

This position includes on-call rotations, collaboration with teams, and opportunities to assist with pricing, billing issues, and service upgrades, within a nationally