Client Support Associate - On-Call IT Helpdesk

Amplix; Suffield (CT); On-site; USD 33,000 - 34,000; Full time

Job summary

AmplixCare is seeking a Client Support Associate in Suffield, CT to provide frontline support for AmplixCare clients. You will process repair tickets, manage service orders, and handle day-to-day MAC requests, following established protocols for key accounts and pursuing mobility support skills over time.

This full-time role requires participation in a rotating on-call schedule (2nd or 3rd shift) and close collaboration with the Client Support Team Lead.

Qualifications

• 0–2 years of experience in telecom support, helpdesk, or technology client services.
• Strong attention to detail and ability to follow documented protocols.
• Proficiency with AutoTask or comparable PSA/ticketing platform, or willingness to learn.

Responsibilities

• Support repair and order requests for all clients.
• Process and manage client tickets following the Benchmark Service Level (BSL) protocol for designated accounts.
• Begin training on mobility support services for key client accounts (e.g., Benchmark, TCB).
• Manage all MAC (move, add, change) requests for clients in a timely manner.
• Maintain all tracking documents accurately and in real time.

Skills

Communication

Attention to detail

On-call readiness

Tools

AutoTask

Ticketing systems

Job description

AmplixCare is seeking a Client Support Associate in Suffield, CT to provide frontline support for AmplixCare clients. You will process repair tickets, manage service orders, and handle day-to-day MAC requests, following established protocols for key accounts and pursuing mobility support skills over time.

This full-time role requires participation in a rotating on-call schedule (2nd or 3rd shift) and close collaboration with the Client Support Team Lead.