Customer Service Representative

Konnect Resources, LLC; Santa Fe Springs (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Konnect Resources, LLC is hiring a Customer Service Representative for 100% onsite work in Santa Fe Springs, CA. The role is full-time, temp-to-hire, with schedule Monday–Friday, 8:00 AM–5:00 PM. Compensation is $20–$23 per hour.

The CSR will manage customer orders, support billing and account reconciliation, and respond to inquiries in a high-volume environment, working closely with Operations to verify documentation and ensure accurate invoicing.

Qualifications

• 1–2 years of call center experience.
• Bilingual in English and Spanish with proper grammar and punctuation.
• Working knowledge of Microsoft Word, Excel, and email.

Responsibilities

• Enter and process customer orders in the order management system and maintain current contact information.
• Collect customer work orders and documentation for billing.
• Coordinate with Operations to monitor open orders and obtain billing information.
• Review bills of lading and other documents to complete load documentation.
• Respond to customer inquiries and resolve billing disputes; assist with invoicing.

Skills

Bilingual English/Spanish

Call center experience

Strong communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Email client

Job description

Job Title: Customer Service Representative

Location: Santa Fe Springs, CA; 100% onsite

Employment Type: Full-time, temp-to-hire

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Compensation: $20–$23 per hour

Company Overview

An established environmental services company providing recycling and material management solutions to businesses and organizations. The company helps customers manage materials responsibly through coordinated processing, documentation, and service support.

Job Summary

The Customer Service Representative manages customer orders, supports billing and account reconciliation, and responds to customer inquiries. This role works closely with Operations to verify documentation, resolve account issues, and ensure accurate invoicing while providing professional, courteous service in a high-volume environment.

Key Responsibilities

• Enter and process customer orders in the company’s order management system and maintain current customer contact information.


• Collect customer work orders and documentation for additional services to ensure accurate billing.


• Coordinate with Operations to monitor open orders and obtain information needed for billing.


• Gather and review bills of lading, receiving reports, and other internal documents to complete load documentation.


• Work with customers to obtain documentation for claimable material.


• Invoice and settle inbound and outbound orders.


• Reconcile customer orders and other purchases to ensure all billable items have been invoiced.


• Send invoices and supporting billing worksheets to customers.


• Research and resolve customer log and invoice disputes.


• Follow up with customers by phone and in writing regarding billing questions, concerns, and payments.


• Review customer accounts daily, investigate errors, make appropriate adjustments, and coordinate timely resolutions with other departments.


• Explain product and service specifications, determine service charges, collect deposits or payments, and arrange billing.


• Maintain detailed records of customer inquiries, complaints, comments, and actions taken.


• Handle a high volume of calls with professionalism, courtesy, and tact.


• Attend meetings and perform additional tasks assigned by a manager or supervisor.

Qualifications

Required

• High school diploma, GED, or equivalent.


• 1–2 years of call center experience.


• Bilingual in English and Spanish, with the ability to speak, read, write, and understand both languages using proper grammar and punctuation.


• Working knowledge of Microsoft Word, Excel, and email.


• Basic math and calculator skills.


• Strong organizational skills and attention to detail.


• Ability to work in a fast-paced environment.


• Strong reasoning, problem-solving, and verbal communication skills.


• Professional appearance and attitude, with a consistent commitment to excellent customer service.

Physical Requirements

• Ability to sit for extended periods.


• Stooping or bending may be required.


• Repetitive hand use for keyboard and adding machine operation.