Client Services & Operations Support Specialist

Texas-Family-Care-Network; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Family Care Network is seeking a Staff Support Specialist to handle clerical duties, confidentiality, and front-line interactions with clients and partners. The role supports Case Management and Directors in behind-the-scenes operations, ensuring compliance with licensing and state laws.

The position involves managing documentation, preparing referrals, and maintaining data in management systems, with emphasis on accuracy and discretion.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Valid state driver’s license and safe driving record.
• Reliable transportation and current auto insurance.
• At least 1 year of office experience preferred.

Responsibilities

• Prepare notifications, schedules and ensure they are sent to appropriate parties.
• Generate reports as requested by management.
• Effectively use Outlook Calendar to reflect daily and weekly tasks.
• Perform clerical duties (typing, filing, faxing, copying, answering/receiving telephone inquiries, relaying messages).
• Attend meetings and take meeting notes as requested.
• Creates and disperses referrals for services.
• Complete typing and word processing tasks timely and maintain computer skills.
• Attend work regularly in accordance with agency leave policy.

Skills

Office experience

Clerical duties

Attention to detail

Education

High school diploma or equivalent

Associate degree preferred

Job description

Texas Family Care Network is seeking a Staff Support Specialist to handle clerical duties, confidentiality, and front-line interactions with clients and partners. The role supports Case Management and Directors in behind-the-scenes operations, ensuring compliance with licensing and state laws.

The position involves managing documentation, preparing referrals, and maintaining data in management systems, with emphasis on accuracy and discretion.