Furniture Sales & Order Support Specialist

Express Employment Professionals - Cincinnati East; Maumee (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Maumee, OH is seeking a customer service-focused professional to support outside sales and handle order processing for furniture products.

You will assist with specifications and quotes, ensure accurate pricing and communications, and respond to customer inquiries within 24 hours, contributing to smooth order delivery and strong client relations.

Qualifications

• Data entry and order processing experience.
• Strong computer skills, especially Outlook.
• Excellent communication and active listening.
• Excellent organizational skills with the ability to prioritize tasks.
• 3-5 years’ experience in customer service or sales.
• Furniture industry experience.

Responsibilities

• Support Outside Sales Representatives.
• Assist in product specification and quoting.
• Clarify orders, finalize pricing, and manage invoices.
• Provide product knowledge to answer customer questions within 24 hours.
• Focus on customer relations and manage orders from specification to delivery.
• Assist customers and reps via phone and email with all product requests.
• Coordinate communications between offices.
• Work as a team to address all inquiries.
• Provide back-up to team as required.
• Resolve customer problems and concerns.

Skills

Data entry

Active listening

Customer service

Communication

Organization

Furniture experience

Tools

Outlook

Job description

Express Employment Professionals - Cincinnati East in Maumee, OH is seeking a customer service-focused professional to support outside sales and handle order processing for furniture products.

You will assist with specifications and quotes, ensure accurate pricing and communications, and respond to customer inquiries within 24 hours, contributing to smooth order delivery and strong client relations.