Client Support Specialist — Email & Accounts

Straive; United States; Remote; USD 40,000 - 56,000; Full time

Job summary

Straive is seeking a Client Support Resource to provide frontline support to customers and payees on our platform. You will resolve basic administrative and usability issues and help keep the support team efficient.

Ideal candidates have 1–2 years in customer service, strong written English, and familiarity with email-based support and Zendesk. You will learn quickly and grow into a more senior role. This role offers training during onboarding with flexible hours, including overlap with PT.

Qualifications

• 1–2 years of customer service experience.
• Excellent written communication via email.
• Strong analytical and problem-solving abilities.
• Ability to learn new digital platforms quickly.
• Experience with Zendesk or similar support tools.

Responsibilities

• Serve as the primary frontline support for basic customer inquiries related to the client platform.
• Manage and resolve login and account issues, including password resets and account access for both clients and payees.
• Assist users with administrative tasks, such as adding or removing users from the platform.
• Answer simple usability questions, such as guiding users on where to locate and run reports.
• Handle direct customer interactions exclusively via email, utilizing standard responses for frequently asked questions (FAQs).

Skills

Customer service experience

Email support

Analytical skills

Written communication

Problem solving

Adaptability

Quick learner

Tools

Zendesk

Job description

Straive is seeking a Client Support Resource to provide frontline support to customers and payees on our platform. You will resolve basic administrative and usability issues and help keep the support team efficient.

Ideal candidates have 1–2 years in customer service, strong written English, and familiarity with email-based support and Zendesk. You will learn quickly and grow into a more senior role. This role offers training during onboarding with flexible hours, including overlap with PT.