Customer Experience Specialist: Client Success & Support

Stord

Dallas (TX)

On-site

USD 45,000 - 55,000

Full time

3 days ago

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Job summary

Stord is seeking a Customer Experience Associate I to deliver timely, accurate support to clients across Salesforce, email, and chat. This foundational role focuses on executing established processes, handling standard inquiries, and building case-management skills.

Onsite in Dallas, you will operate Monday through Friday, 8:30am–5:30pm, joining a fast-paced, collaborative team. You'll develop problem-solving skills, document interactions, and progress toward handling more complex cases with

Qualifications

2 years in customer support or client-facing role.
Experience in fast-paced, client-focused environments preferred.

Responsibilities

Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs.
Acknowledge and triage incoming requests quickly to ensure timely engagement.
Communicate clearly and professionally in all client interactions.
Provide consistent updates to clients through resolution.
Manage assigned cases from intake through resolution using established processes.
Accurate documentation and updating of cases in Salesforce.
Follow SOPs to resolve standard and well-defined client issues.
Escalate complex issues to senior team members when needed.
Follow established workflows, SOPs, and guidelines consistently.
Maintain accurate case documentation and attention to detail in communications.
Identify unclear or missing processes and flag to leadership.