Client Support Associate- 6 months Contract

Straive; United States; À distance; USD 40 000 - 56 000; Plein temps

Résumé du poste

Straive is seeking a Client Support Resource to provide frontline support to customers and payees on our platform. You will resolve basic administrative and usability issues and help keep the support team efficient.

Ideal candidates have 1–2 years in customer service, strong written English, and familiarity with email-based support and Zendesk. You will learn quickly and grow into a more senior role. This role offers training during onboarding with flexible hours, including overlap with PT.

Qualifications

• 1–2 years of customer service experience.
• Excellent written communication via email.
• Strong analytical and problem-solving abilities.
• Ability to learn new digital platforms quickly.
• Experience with Zendesk or similar support tools.

Responsabilités

• Serve as the primary frontline support for basic customer inquiries related to the client platform.
• Manage and resolve login and account issues, including password resets and account access for both clients and payees.
• Assist users with administrative tasks, such as adding or removing users from the platform.
• Answer simple usability questions, such as guiding users on where to locate and run reports.
• Handle direct customer interactions exclusively via email, utilizing standard responses for frequently asked questions (FAQs).

Connaissances

Customer service experience

Email support

Analytical skills

Written communication

Problem solving

Adaptability

Quick learner

Outils

Zendesk

Description du poste

Role & responsibilities

About the Role:

We are seeking a dedicated and motivated individual to join our team as a Client Support Resource. This role is crucial for providing frontline support to customer and payees using our clients platform. The successful candidate will be responsible for resolving basic administrative and usability issues and contributing to the overall efficiency of the support team. This role offers excellent opportunities for growth and skill development in the client support domain.

Key Responsibilities

• Serve as the primary frontline support for basic customer inquiries related to the client platform.
• Manage and resolve login and account issues, including password resets and account access for both clients and payees.
• Assist users with administrative tasks, such as adding or removing users from the platform.
• Answer simple usability questions, such as guiding users on where to locate and run reports.
• Handle direct customer interactions exclusively via email, utilizing standard responses for frequently asked questions (FAQs).

Exp: 1-2 years

Required Skills and Experience

• Prior experience in a customer service environment, in an email support capacity.
• Possess good analytical skills, with a desire and capacity to grow into a more senior role over time.
• Excellent written communication skills for professional and clear customer interactions via email.
• Strong problem-solving ability to efficiently address basic user and account issues.
• Experience with Zendesk or a similar customer support platform.
• Proven ability to quickly learn and master new digital platforms and tools.

Work Hours and Schedule

• Flexibility is required to provide a two-to-three-hour daily overlap with Pacific Time (PT) hours.
• Initial Training Period: Availability is required until approximately 11:00 AM/12:00 PM PT.
• Post-Training: Overlap hours can be reduced, with availability shifting to approximately 9:00 AM/10:00 AM PT.