Remote Support Specialist, Customer Success

SimplePractice, LLC; Santa Monica (CA); A distancia; USD 46.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Flexible Time Off

Wellbeing days

Paid holidays

Summer Fridays

Mental health resources

Parental leave

Tuition reimbursement

ERGs

Descripción de la vacante

SimplePractice is seeking a friendly Support Specialist to join our Customer Success team. You will be the front line for customers, handling inbound calls, chat, and email while striving to deliver a world-class experience.

The role requires flexibility for non-traditional hours and weekend/evening coverage to meet response-time goals. You will work with a range of tools (Slack, Asana, Zendesk, Google Workspace) to troubleshoot, document interactions, and escalate issues when necessary.

Formación

• 1+ years of experience in customer support or service industry.
• Bachelor's degree from an accredited college or university.
• Excellent communication, problem solving, and phone skills.
• Comfortable working directly with customers in urgent and sensitive scenarios.
• A sense of urgency to complete work efficiently and accurately.

Responsabilidades

• Serve as the primary contact for customers via phone, chat, and email.
• Document customer interactions and resolutions in company systems.
• Escalate technical issues to appropriate teams when needed.
• Schedule screen-sharing sessions and outbound calls as needed.
• Collaborate with cross-functional teams to resolve customer issues.

Conocimientos

Customer support

Bachelor's degree

Communication

Phone support

SAAS experience

Educación

Bachelor's degree

Herramientas

Slack

Asana

Zendesk

Google Workspace

Descripción del empleo

SimplePractice is seeking a friendly Support Specialist to join our Customer Success team. You will be the front line for customers, handling inbound calls, chat, and email while striving to deliver a world-class experience.

The role requires flexibility for non-traditional hours and weekend/evening coverage to meet response-time goals. You will work with a range of tools (Slack, Asana, Zendesk, Google Workspace) to troubleshoot, document interactions, and escalate issues when necessary.