Remote Contract Tax Software Support Intern

Straive; United States; On-site; USD 40,000 - 60,000; Part time

Job summary

Straive is looking for a Content Support Representative to assist business and individual tax software clients. This remote position involves handling inquiries via phone, chat, and email, utilizing product guides to provide effective solutions. The ideal candidate should have an Associate's Degree or relevant experience in accounting, strong communication skills, and a commitment to customer service.

Additionally, experience with CCH tax software and a strong detail-oriented mindset are essential for success in this role.

Qualifications

• Associate's degree or relevant experience in accounting/bookkeeping, financials/reporting, or sales/CRM.
• Experience in customer support or help desk environment.
• Knowledge of tax, accounting, and audit principles.

Responsibilities

• Handle phone, e-mail, and chat support for customer inquiries.
• Document recurring inquiries and resolutions.
• Participate in product testing and process improvements.

Skills

Customer support experience

Communication skills

Problem-solving ability

Detail-oriented

Flexible schedule

Education

Associate's Degree or 2 years of college education in a business-related field

Educational background in Business, Accounting, or Finance

Tools

SalesForce.com

Microsoft Office

CCH tax and accounting software

Job description

Straive is looking for a Content Support Representative to assist business and individual tax software clients. This remote position involves handling inquiries via phone, chat, and email, utilizing product guides to provide effective solutions. The ideal candidate should have an Associate's Degree or relevant experience in accounting, strong communication skills, and a commitment to customer service.

Additionally, experience with CCH tax software and a strong detail-oriented mindset are essential for success in this role.