Remote Email Support Specialist — Training & Growth

Careerscape; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Remote work

Equipment stipend

Structured training

Job summary

Careerscape is seeking a fully remote Email Support Specialist to join our client’s customer experience team. You’ll respond to customer inquiries via email, resolve issues, and provide accurate information while upholding our brand voice.

Strong writing, empathy, and organizational skills are essential for success in a structured remote training environment. The role emphasizes clear communication, attention to detail, and collaboration with teammates through chat and video platforms to

Qualifications

• Excellent written communication with strong grammar and punctuation.
• Ability to manage multiple applications and stay organized.
• Remote-work self-motivation and reliability.
• Familiarity with email, browsers and chat tools.
• Experience in customer email support and issue resolution.

Responsibilities

• Respond to customer emails with clear, professional solutions.
• Review and prioritize incoming requests, escalate as needed.
• Use knowledge bases and product docs to respond accurately.
• Record interactions and resolutions in the ticketing system.
• Maintain brand voice and communication standards.
• Identify recurring issues and share insights with leadership.
• Meet performance goals for response time and satisfaction.
• Suggest improvements to help center content and templates.
• Collaborate with team via chat and video to resolve issues.

Skills

Written communication

Attention to detail

Remote work

Email platforms

Ticketing systems

Customer support

Education

High School Diploma or GED

Tools

Ticketing system software

Knowledge base tools

Video conferencing tools

Job description

Careerscape is seeking a fully remote Email Support Specialist to join our client’s customer experience team. You’ll respond to customer inquiries via email, resolve issues, and provide accurate information while upholding our brand voice.

Strong writing, empathy, and organizational skills are essential for success in a structured remote training environment. The role emphasizes clear communication, attention to detail, and collaboration with teammates through chat and video platforms to