Client Support Specialist | Elevate Customer Experience

Duraserv Corp; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

DuraServ Corp in Oklahoma City is seeking a Customer Service Representative to be the primary contact for clients, handling inquiries, processing orders, and educating customers on products and services. You will resolve issues quickly, follow up on purchases, and collaborate with internal teams to deliver a positive customer experience while maintaining accurate records.

Strong communication skills, proficiency with Microsoft Office 365, and a patient, solution-focused approach are essential.

Qualifications

• Provide professional customer support and education to clients.
• Process orders, forms, and requests promptly and accurately.
• Address inquiries and resolve complaints, escalating when needed.

Responsibilities

• Manage client interactions with a positive, professional demeanor.
• Provide product and service information to clients.
• Proactively follow up on purchases and gather feedback.
• Resolve inquiries and troubleshoot issues; escalate complex problems as needed.
• Collaborate with team and other departments to implement client solutions.
• Maintain thorough records of all customer interactions and transactions.

Skills

Customer service

Problem solving

MS Office 365

Active listening

Teamwork

CRM software

Education

High School diploma

Associate or Bachelor's degree preferred

Tools

VoIP phone systems

CRM software

Email & chat software

Job description

DuraServ Corp in Oklahoma City is seeking a Customer Service Representative to be the primary contact for clients, handling inquiries, processing orders, and educating customers on products and services. You will resolve issues quickly, follow up on purchases, and collaborate with internal teams to deliver a positive customer experience while maintaining accurate records.

Strong communication skills, proficiency with Microsoft Office 365, and a patient, solution-focused approach are essential.