Client Experience Specialist

Action Automatic Door Company; Oklahoma City (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

DuraServ's OKC SOD Service in Oklahoma City, OK is seeking a Customer Service Representative to be the primary contact for clients, delivering professional support and handling inquiries.

The role involves educating clients on products, processing orders, and ensuring a positive customer experience; candidates should have strong communication and problem-solving skills, experience with Office 365, and ability to work in an office setting.

Qualifications

• High school diploma or equivalent required.
• 1+ years in customer service or call center preferred with education.
• Experience in a customer-facing role is a plus.

Responsibilities

• Manage all client interactions professionally via email, phone, and in person.
• Provide product and service information and assist with processing orders.
• Follow up on purchases and gather client feedback.
• Address and resolve inquiries and escalate complex issues when needed.
• Collaborate with the team and other departments to implement solutions.
• Maintain accurate records of all interactions and transactions.
• Duties may change as needed.

Skills

Customer service

Problem solving

Microsoft Office 365

Active listening

Teamwork

VOIP

CRM

Word processing

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Job description

DuraServ's OKC SOD Service in Oklahoma City, OK is seeking a Customer Service Representative to be the primary contact for clients, delivering professional support and handling inquiries.

The role involves educating clients on products, processing orders, and ensuring a positive customer experience; candidates should have strong communication and problem-solving skills, experience with Office 365, and ability to work in an office setting.