Client Support Specialist — Contract (Lansing, MI)

Kedia Corporation; Lansing (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A dynamic services company based in Michigan is seeking a Customer Service Representative to enhance user experience through exceptional service. Responsibilities include meeting customer needs through effective communication and complaint resolution. Candidates should have excellent listening and problem-solving skills, along with experience in customer interactions. The role offers a fast-paced and growth-oriented environment with opportunities for personal and professional development.

Qualifications

• Excellent communication skills to interact effectively with customers.
• Strong problem-solving abilities for customer complaints.
• Ability to manage records of customer interactions.

Responsibilities

• Confer with customers to provide information about services.
• Keep detailed records of customer interactions.
• Resolve service or billing complaints efficiently.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Writing

Critical Thinking

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Electronic mail software

Spreadsheet software

Job description

A dynamic services company based in Michigan is seeking a Customer Service Representative to enhance user experience through exceptional service. Responsibilities include meeting customer needs through effective communication and complaint resolution. Candidates should have excellent listening and problem-solving skills, along with experience in customer interactions. The role offers a fast-paced and growth-oriented environment with opportunities for personal and professional development.