Customer Care & Billing Specialist

Kedia Corporation; Michigan; On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic customer service firm in Clinton, MI seeks a Customer Service Representative to assist clients with inquiries, resolve complaints, and maintain detailed records of interactions. Ideal candidates will excel in communication, possess strong problem-solving skills, and have a service-oriented attitude. This fast-paced environment promises professional growth and challenges while utilizing cutting-edge technology in customer management. Apply today to join our innovative team.

Qualifications

• Excellent communication skills, both oral and written.
• Experience in customer service or related fields.
• Ability to handle customer complaints effectively.

Responsibilities

• Provide information about products or services to customers.
• Maintain records of customer interactions and transactions.
• Resolve customer complaints and process refunds or exchanges.

Skills

Active Listening

Persuasion

Service Orientation

Writing

Social Perceptiveness

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A dynamic customer service firm in Clinton, MI seeks a Customer Service Representative to assist clients with inquiries, resolve complaints, and maintain detailed records of interactions. Ideal candidates will excel in communication, possess strong problem-solving skills, and have a service-oriented attitude. This fast-paced environment promises professional growth and challenges while utilizing cutting-edge technology in customer management. Apply today to join our innovative team.