Customer Experience Specialist

Kedia Corporation; Grand Rapids (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology firm in Grand Rapids, MI seeks a Customer Service Representative to provide exceptional support to customers. Responsibilities include handling customer inquiries, resolving complaints, and maintaining accurate records. The ideal candidate possesses strong communication skills, customer service knowledge, and proficiency with technology such as CRM software. This position offers an opportunity to work in a dynamic environment focused on innovation and personal growth.

Qualifications

• Knowledge of customer service principles and processes.
• Proficiency in clerical and administrative procedures.
• Strong understanding of the English language.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer complaints and billing issues.
• Communicate with customers regarding inquiries and claims.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A global technology firm in Grand Rapids, MI seeks a Customer Service Representative to provide exceptional support to customers. Responsibilities include handling customer inquiries, resolving complaints, and maintaining accurate records. The ideal candidate possesses strong communication skills, customer service knowledge, and proficiency with technology such as CRM software. This position offers an opportunity to work in a dynamic environment focused on innovation and personal growth.