Customer Support Specialist — Problem Solver

Kedia Corporation; Spartanburg (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Challenging workplace

Growth opportunities

Job summary

A global company in Spartanburg, SC, is seeking a Customer Service Representative to provide exceptional service and resolve customer issues. You will engage with clients to address inquiries, process orders, and manage account cancellations. The ideal candidate will possess strong communication skills and a proactive service orientation. Join a fast-paced and growth-oriented environment that empowers individuals to succeed in business services.

Qualifications

• Excellent communication skills to convey information effectively.
• Strong customer service aptitude and ability to resolve complaints.
• Ability to use customer relationship management software.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer billing and service complaints.

Skills

Active Listening

Service Orientation

Persuasion

Critical Thinking

Social Perceptiveness

Negotiation

Tools

Contact center software

Autodialers

CRM software

Microsoft Excel

Job description

A global company in Spartanburg, SC, is seeking a Customer Service Representative to provide exceptional service and resolve customer issues. You will engage with clients to address inquiries, process orders, and manage account cancellations. The ideal candidate will possess strong communication skills and a proactive service orientation. Join a fast-paced and growth-oriented environment that empowers individuals to succeed in business services.