Customer Service Pro — Contract Role

Kedia Corporation; Dearborn (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A vibrant customer service company in Dearborn, MI, is seeking a Customer Service Representative to enhance customer experiences. You'll be responsible for handling inquiries, resolving complaints, and maintaining records. Ideal candidates will have strong communication skills and a service-oriented mindset. Bring your expertise to a dynamic environment that values innovation and growth. There are opportunities for professional development and a chance to contribute to our mission of high-quality service.

Qualifications

• Excellent communication skills, both verbal and written.
• Capability to manage multiple tasks while remaining customer-focused.
• Experience with CRM software is preferred.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer complaints and issues efficiently.

Skills

Active Listening

Speaking

Service Orientation

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Microsoft Excel

Avaya software

Contact center software

Job description

A vibrant customer service company in Dearborn, MI, is seeking a Customer Service Representative to enhance customer experiences. You'll be responsible for handling inquiries, resolving complaints, and maintaining records. Ideal candidates will have strong communication skills and a service-oriented mindset. Bring your expertise to a dynamic environment that values innovation and growth. There are opportunities for professional development and a chance to contribute to our mission of high-quality service.