After-Hours Client Support Specialist – Remote

Bazeta; United States; Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401K retirement benefits

Monthly tech allowance

Paid parental leave

Job summary

Lyra Health is seeking a Client Support Specialist for after-hours coverage in the United States. This role handles calls, emails, and chats, delivering compassionate support and essential information about Lyra’s services and benefits.

The position requires at least 1 year in customer support, proficiency with Zendesk/Salesforce, and the ability to work evenings and weekends. Remote-friendly with a strong emphasis on safety and client wellbeing.

Qualifications

• Minimum 1 year of direct experience in a customer support, customer service, or high-touch service role.
• Experience with Zendesk, Salesforce, and/or Chat tools; otherwise you pride yourself on picking up new tools/systems quickly.
• This role requires flexibility to work evenings, weekends, and holidays as part of our regular coverage schedule.

Responsibilities

• Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the workday.
• Conduct needs assessment and educate clients about Lyra’s services and benefit offerings.
• Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and escalate to ensure clients receive an appropriate level of support.
• Engage in feedback and frequent self-assessment of strengths and areas for growth.
• Work well in a structured team environment.
• Demonstrate flexibility with shift changes.
• Excellent communication skills: written and verbal.
• Technical: You easily navigate through Customer Relationship Management tools.
• Ability to handle a high volume workload either through chat, email or phones and the ability to pivot between servicing channels as needed

Skills

Customer Service

Written communication

Multichannel support

Remote work

Flexible scheduling

Tools

Zendesk

Salesforce

Chat tools

Job description

Lyra Health is seeking a Client Support Specialist for after-hours coverage in the United States. This role handles calls, emails, and chats, delivering compassionate support and essential information about Lyra’s services and benefits.

The position requires at least 1 year in customer support, proficiency with Zendesk/Salesforce, and the ability to work evenings and weekends. Remote-friendly with a strong emphasis on safety and client wellbeing.