Remote Client Support Specialist – Mental Health Care

Bazeta; United States; Remote; USD 27,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Remote work option

Job summary

Lyra Health is seeking a Client Support Specialist to be the first point of contact for clients seeking mental health care. The role conducts needs assessments, guides clients to appropriate services, and escalates to clinical teams when needed.

You will handle calls, chat, and email in a high-volume environment, with shift options including evenings and weekends. Training is provided, and benefits accompany the base hourly rate of $24.

Qualifications

• Minimum 1 year of direct experience in a customer support role.
• Excellent written and verbal communication.
• Experience with Zendesk, Salesforce, or similar tools.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the workday.
• Conduct needs assessment and educate clients about Lyra’s services and benefit offerings
• Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and escalate to ensure clients receive an appropriate level of support
• Engage in feedback and frequent self-assessment of strengths and areas for growth
• Work well in a structured team environment
• Demonstrate flexibility with shift changes.
• Excellent communication skills: written and verbal
• Technical: You easily navigate through Customer Relationship Management tools.
• Ability to handle a high volume workload either through chat, email or phones and the ability to pivot between servicing channels as needed

Skills

Customer support

Written communication

Team collaboration

Flexibility

Tools

Zendesk

Salesforce

Chat tools

Job description

Lyra Health is seeking a Client Support Specialist to be the first point of contact for clients seeking mental health care. The role conducts needs assessments, guides clients to appropriate services, and escalates to clinical teams when needed.

You will handle calls, chat, and email in a high-volume environment, with shift options including evenings and weekends. Training is provided, and benefits accompany the base hourly rate of $24.