Sr. Customer Development Executive (Fully Remote)

Lyra Health; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Lyra Health, Inc. is seeking an Account Executive to nurture and expand existing customer relationships across employer and health plan partnerships. You will own the commercial relationship for a book of customers and drive renewals and expansions.

Collaborate with CSMs to align on customer goals, negotiate contracts, and maintain accurate forecasts. This role values strategic selling, data-driven decisions, and strong communication.

Qualifications

• 12+ years of experience in account executive or renewal-focused sales roles.
• Proven ability to exceed expansion and renewal targets with strong communication and EQ.
• Proficiency in CRM tools like Salesforce and ability to use data to inform strategies.

Responsibilities

• Own the commercial relationship for a book of existing customers and identify growth opportunities.
• Lead the full renewal process, including pricing negotiations and contract terms.
• Maintain accurate forecasts and collaborate cross-functionally with Product, Marketing, and Support.

Skills

Relationship management

Communication skills

Emotional intelligence

Forecasting

CRM proficiency

Tools

Salesforce

Job description

• Lyra Health is transforming mental health care with an AI-powered platform that improves access and outcomes.
• The company has published over 35 peer-reviewed studies and serves 20+ million members across the globe.

About the Role:

• This is a relationship-driven Account Executive position focused on managing and expanding existing customer accounts.
• You will work closely with CSMs to drive renewals, upsell, and cross-sell by aligning on customer goals.

Responsibilities:

• Own the commercial relationship for a book of existing customers and identify growth opportunities.
• Lead the full renewal process, including pricing negotiations and contract terms.
• Maintain accurate forecasts and collaborate cross-functionally with Product, Marketing, and Support.

Qualifications:

• 12+ years of experience in account executive or renewal-focused sales roles.
• Proven ability to exceed expansion and renewal targets with strong communication and EQ.
• Proficiency in CRM tools like Salesforce and ability to use data to inform strategies.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company has delivered more than 15 million therapy sessions and published over 35 peer-reviewed studies, with a culture focused on clinical excellence and measurable outcomes.