Client Support & Success Specialist

AMG & Associates, Inc.; Arkansas; Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

AMG & Associates, Inc. is seeking a Client Support Specialist who will be the main point of contact for clients, guiding them through products and services and ensuring a positive experience.

The role requires strong communication, problem-solving, and multitasking abilities, with a focus on timely resolutions and documentation in CRM systems. A customer-first mindset and team collaboration are essential.

Qualificações

• High school diploma or equivalent; an associate or bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Previous experience in customer service, client support, customer success, or a related role is an advantage.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to communicate professionally with diverse clients.
• Effective problem-solving, critical-thinking, and conflict-resolution abilities.

Responsabilidades

• Respond to client inquiries through email, telephone, live chat, and other approved communication channels.
• Provide accurate information regarding company products, services, policies, procedures, and account-related matters.
• Troubleshoot client issues and coordinate appropriate resolutions within established service guidelines.
• Document client interactions, requests, complaints, and resolutions in CRM systems.
• Assist clients with account setup, service requests, product navigation, and routine administrative tasks.
• Monitor outstanding support requests and follow up to ensure timely resolution.
• Escalate complex technical, billing, or service-related issues to the appropriate internal departments.
• Maintain clear, professional, and empathetic communication throughout the support process.
• Identify recurring client concerns and recommend improvements to support procedures and service delivery.
• Collaborate with sales, operations, technical support, account management, and other teams to address client needs.

Conhecimentos

Excellent communication

Organizational skills

Problem-solving

Customer-focused

Time management

Teamwork

Formação académica

Associate or Bachelor’s degree preferred

Ferramentas

Salesforce

Zendesk

HubSpot

Descrição da oferta de emprego

AMG & Associates, Inc. is seeking a Client Support Specialist who will be the main point of contact for clients, guiding them through products and services and ensuring a positive experience.

The role requires strong communication, problem-solving, and multitasking abilities, with a focus on timely resolutions and documentation in CRM systems. A customer-first mindset and team collaboration are essential.