Client-Focused Payroll Specialist

Complete Payroll Solutions; Springfield (MA); On-site; CAD 74,000 - 108,000; Full time

Job summary

Complete Payroll Solutions in Springfield, MA, seeks a Payroll Specialist to manage client payroll processing, data entry, and customer support. You will handle payroll information from multiple channels, review payroll outputs, and assist with self-service setups for clients, including remote accounts.

Ideal candidates have 1+ year payroll service experience and a high school diploma or GED, with strong MS Office and payroll software skills such as Execupay and ANTS.

Qualifications

• High school diploma or GED required.
• 1+ year payroll service experience preferred.
• Proficient in MS Office and payroll software (Execupay, ANTS).
• Strong customer service and communication skills.

Responsibilities

• Provide quality customer service to CPS clients.
• Answer incoming phone calls, transfer, respond to voicemails promptly.
• Receive payroll information by phone, fax, email, or in person and enter accurately into payroll software per client frequency.
• Calculate and review payroll with clients verbally or by sending reports of control totals.
• Monitor payroll software for successful processing and printing.
• Assist clients with setup and accessing self-service websites.
• Assist distribution team with payroll packaging and shipping.
• Maintain client’s schedules and processing dates and times.
• Work with team members to ensure proper coverage of clients during absences.
• Enter and change employee static data for non-remote clients.
• Support clients on entering and changing employee static data for remote clients.
• Maintain client accounts including bank changes, pay and deduction coding, department structure, and report scheduling.
• Support General Ledger Reports and Files.
• Support Time Off Accrual Plans.
• Provide assistance to other departments as needed.
• Conduct pre-work audits quarterly to maintain data integrity.
• Process payroll adjustments with Assistant Supervisor assistance.
• Assist in packaging and shipping of quarterly and year-end reporting (W2s).

Skills

Customer service

Data entry

Phone support

Education

High School Diploma or GED

Tools

Execupay Payroll Suite

ANTS Notice Tracking System

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Complete Payroll Solutions in Springfield, MA, seeks a Payroll Specialist to manage client payroll processing, data entry, and customer support. You will handle payroll information from multiple channels, review payroll outputs, and assist with self-service setups for clients, including remote accounts.

Ideal candidates have 1+ year payroll service experience and a high school diploma or GED, with strong MS Office and payroll software skills such as Execupay and ANTS.