Call Center

AppleOne Employment Services; San Juan (PR); On-site; USD 17,000 - 18,000; Full time

Job summary

AppleOne is seeking a Call Center Representative in San Juan, PR for a contract/temporary role. This position targets a customer-focused professional with 1–2 years in call center or related experience, delivering accurate information in a fast-paced service environment.

Responsibilities include handling calls, documenting interactions, and escalating complex issues when needed while upholding confidentiality and company standards.

Qualifications

• Strong verbal communication and active listening skills.
• 1 to 2 years of call center, customer service, or related experience.
• Ability to work in a fast-paced call center environment.
• Dependable, organized, and team-oriented.

Responsibilities

• Handle inbound and/or outbound calls in a courteous, professional manner.
• Provide accurate information regarding insurance-related inquiries, account details, or service requests.
• Document call details and follow-up actions in internal systems.
• Resolve routine questions and escalate complex issues when needed.
• Maintain confidentiality and comply with procedures.
• Meet call center attendance, handling, and service quality expectations.

Skills

Verbal communication

Active listening

Detail-oriented

Team player

Fast-paced environment

Call center experience

Patience

Job description

Job Summary

We are seeking a Call Center Representative for a contract/temporary opportunity in San Juan, PR. This role is ideal for a customer-focused professional with 1 to 2 years of call center, customer service, or client care experience who enjoys helping callers, resolving questions, and providing accurate information in a fast-paced service environment. This Call Center position offers the opportunity to support customers in an insurance and healthcare services setting where professionalism, accuracy, teamwork, and confidentiality are essential. The work environment is structured, service-oriented, and focused on helping representatives succeed through clear expectations, supportive leadership, and collaboration with internal teams.

Key Responsibilities

• Handle inbound and/or outbound calls from customers, policyholders, or clients in a courteous and professional manner.
• Provide accurate information regarding insurance-related inquiries, account details, documentation, or service requests.
• Document call details, customer information, and follow-up actions accurately in internal systems.
• Resolve routine customer concerns and escalated complex issues to the appropriate department when needed.
• Maintain service quality, confidentiality, and compliance with company procedures.
• Meet call center expectations for attendance, call handling, professionalism, and customer service quality.

Compensation and Benefits

• Pay rate: $12 to $13 per hour.
• Job type: Contract/temporary.
• Location: San Juan, PR.

Required Qualifications and Skills

• Respond to customer calls and provide accurate service information.
• Document customer interactions and follow-up actions in internal systems.
• Resolve routine inquiries and escalated more complex issues as appropriate.
• Support call center service standards, confidentiality, and compliance requirements.
• 1 to 2 years of call center, customer service, client care, or related experience.
• Strong verbal communication and active listening skills.
• Ability to remain patient, professional, and helpful during customer interactions.
• Strong attention to detail when entering information and reviewing customer records.
• Ability to work in a fast-paced call center environment.
• Dependable, organized, and team-oriented approach to daily responsibilities.
• Comfortable following procedures, meeting performance expectations, and protecting confidential information.

Preferred Qualifications

• Previous experience in insurance, healthcare services, or a related customer support environment.
• Familiarity with call center systems, customer databases, or CRM tools.
• Experience handling account-related questions, documentation requests, or service inquiries.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.