Customer Experience Specialist – Fast-Paced Support

Talentify; Bedford Heights (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Universal Windows Direct is seeking a Customer Experience Representative to handle a high volume of calls and emails, ensuring accurate data entry and scheduling service appointments. You will resolve inquiries, document conversations, and maintain customer records using CRM tools on-site in Ohio.

Proficiency with Outlook, Word, Excel, and Teams is expected. A High School Diploma is required, with call center experience preferred.

Qualifications

• Excellent communication skills, both verbal and written.

Responsibilities

• Handle a high volume of inbound calls and emails with professional service.

Skills

Communication

Call center experience

Data entry

CRM systems

Microsoft Outlook

Word

Excel

Teams

Multitasking

Education

High School Diploma

Tools

CRM systems

Microsoft Outlook

Word

Excel

Teams

Job description

Universal Windows Direct is seeking a Customer Experience Representative to handle a high volume of calls and emails, ensuring accurate data entry and scheduling service appointments. You will resolve inquiries, document conversations, and maintain customer records using CRM tools on-site in Ohio.

Proficiency with Outlook, Word, Excel, and Teams is expected. A High School Diploma is required, with call center experience preferred.