Client Support & Events Coordinator

Viticus Group; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive & Transparent Salary

Comprehensive Benefits (Full-Time) — 医

401(k) with 3% Company Match (Full‑Tim

Supportive & Collaborative Work Cultu

Ongoing Professional Development (Full

Wellness Programs (Full‑Time)

Employee Recognition & Appreciation

Unique Industry Impact

Work‑Life Balance

Fun Workplace Culture

Job summary

Viticus Group, based in Las Vegas, seeks a Client Support Coordinator to manage high-volume calls, greet visitors, and provide registration and certificate support for conferences, courses, and events. You will collaborate with internal teams to resolve issues and maintain smooth program operations.

The role emphasizes front-office efficiency, data accuracy in registrations, and timely escalation when needed, with occasional evenings and weekends for events.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in customer service, administrative support, reception, or a related client-facing role.
• Three (3) to five (5) years of experience in a front desk, service desk, or multi-functional administrative environment preferred.
• An equivalent combination of education and experience will be considered.

Responsibilities

• Answer, screen, and route a high volume of incoming calls professionally and efficiently.
• Greet and assist visitors and clients upon arrival, ensuring a welcoming experience.
• Provide general client assistance, including password resets, education certificate support, and registration guidance.
• Assess client requests and elevate technical or complex issues to appropriate internal teams when necessary.
• Serve as the primary point of contact for general inquiries, ensuring timely and accurate responses.
• Maintain awareness of ongoing programs, events, and services to effectively assist and direct clients.
• De-escalate client concerns when possible and ensure a positive resolution experience.
• Assist with internal ticketing requests, ensuring accurate documentation and timely follow-up.
• Perform data entry and registration support with attention to accuracy and confidentiality.
• Conduct routine audits to support data integrity, compliance, and operational continuity.
• Provide administrative support as needed, including internet research, database updates, reporting, and special projects.
• Prepare and maintain records, logs, and documentation (i.e., SOPs) to support departmental operations.
• Track and follow up on support tickets to ensure completion and accountability across teams.
• Support process improvements by identifying inefficiencies and recommending solutions.
• Monitor and assist with inventory management of office and breakroom supplies.
• Assist with general office coordination tasks as assigned.
• Provide support for conferences, courses, and organizational events.
• Assist with event registration, processes, and attendee support.
• Coordinate with internal teams to ensure smooth execution of event logistics.
• Respond to real-time event needs, troubleshooting issues and escalating as appropriate.
• Support pre-event preparation and post-event follow-up activities.
• Act as a liaison between clients, vendors, and internal teams to ensure seamless communication.
• Ensure inquiries and requests are directed to the appropriate departments in a timely manner.

Skills

Customer service

Front desk

Data entry

Microsoft Office

Communication

Education

High School Diploma

Tools

CRM systems

Registration platforms

Ticketing systems

Internal databases

Job description

Viticus Group, based in Las Vegas, seeks a Client Support Coordinator to manage high-volume calls, greet visitors, and provide registration and certificate support for conferences, courses, and events. You will collaborate with internal teams to resolve issues and maintain smooth program operations.

The role emphasizes front-office efficiency, data accuracy in registrations, and timely escalation when needed, with occasional evenings and weekends for events.