Client Support & Events Coordinator

Viticus Group - Animal Health; Las Vegas (NV); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Full benefits (Medical, Dental, Vision

401(k) with company match

Professional development

Wellness programs

Employee recognition

Work-life balance

Team/office events

Culture of collaboration

Job summary

Viticus Group in Las Vegas is seeking a Client Support Coordinator who will blend customer service, front office coordination, and administrative operations. This role requires strong judgment, organization, and the ability to determine when issues can be resolved independently versus escalated.

The ideal candidate will maintain an on-site presence, handle a high volume of incoming calls, and support Viticus Group conferences, courses, and year-round events, representing the organization

Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in customer service, administrative support, reception, or a related client-facing role required.
• Three (3) to five (5) years of experience in a front desk, service desk, or multi-functional administrative environment preferred.
• An equivalent combination of education and experience will be considered.

Responsibilities

• Answer, screen, and route a high volume of incoming calls professionally and efficiently.
• Greet and assist visitors and clients upon arrival, ensuring a welcoming experience.
• Provide general client assistance, including password resets, education certificate support, and registration guidance.
• Assess client requests and elevate technical or complex issues to appropriate internal teams when necessary.
• Serve as the primary point of contact for general inquiries, ensuring timely and accurate responses.
• Maintain awareness of ongoing programs, events, and services to effectively assist and direct clients.
• De-escalate client concerns when possible and ensure a positive resolution experience.
• Assist with internal ticketing requests, ensuring accurate documentation and timely follow-up.
• Perform data entry and registration support with attention to accuracy and confidentiality.
• Conduct routine audits to support data integrity, compliance, and operational continuity.
• Provide administrative support as needed, including internet research, database updates, reporting, and special projects.
• Prepare and maintain records, logs, and documentation (i.e., SOPs) to support departmental operations.
• Track and follow up on support tickets to ensure completion and accountability across teams.
• Support process improvements by identifying inefficiencies and recommending solutions.
• Monitor and assist with inventory management of office and breakroom supplies.
• Assist with general office coordination tasks as assigned.
• Provide support for conferences, courses, and organizational events.
• Assist with event registration, processes, and attendee support.
• Coordinate with internal teams to ensure smooth execution of event logistics.
• Respond to real-time event needs, troubleshooting issues and escalating as appropriate.
• Support pre-event preparation and post-event follow-up activities.
• Act as a liaison between clients, vendors, and internal teams to ensure seamless communication.
• Ensure inquiries and requests are directed to the appropriate departments in a timely manner.
• Maintain consistent communication with appropriate departments regarding trends, recurring issues, or client feedback.
• Support internal communication efforts by sharing updates, reminders, and relevant information as needed.

Skills

MS Office

CRM systems

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Registration platforms

Job description

Viticus Group in Las Vegas is seeking a Client Support Coordinator who will blend customer service, front office coordination, and administrative operations. This role requires strong judgment, organization, and the ability to determine when issues can be resolved independently versus escalated.

The ideal candidate will maintain an on-site presence, handle a high volume of incoming calls, and support Viticus Group conferences, courses, and year-round events, representing the organization