Client Support Specialist

Viticus Group - Animal Health; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Viticus Group in Las Vegas is seeking a Client Support Specialist who will resolve escalated client issues, manage complex registrations and account needs, and support Academy course administration. The role requires independent judgment and collaboration with cross-functional partners to ensure accurate systems and processes.

You will work with IT, Accounting, Education, and Operations to deliver a seamless client experience and contribute to continuous improvement initiatives within the

Responsibilities

• Resolve escalated client issues and manage complex registrations and account needs.
• Collaborate with IT, Accounting, Education, and Operations to ensure a seamless client experience and support quality improvements.

Job description

ABOUT VITICUS GROUP

At Viticus Group, we are more than just an organization — we are a community of innovators, educators, and professionals dedicated to advancing science, medicine, and education. Based in Las Vegas, we provide hands‑on continuing education courses, conferences, and training programs that connect experts from around the world with the latest advancements in research, technology, and practical application.

Description

At Viticus Group, we are more than just an organization — we are a community of innovators, educators, and professionals dedicated to advancing science, medicine, and education. Based in Las Vegas, we provide hands‑on continuing education courses, conferences, and training programs that connect experts from around the world with the latest advancements in research, technology, and practical application. Our mission is to bridge the gap between cutting‑edge science and real‑world practice, empowering professionals to take what they learn and apply it in meaningful ways that improve lives, industries, and communities. Are you someone who loves science, thrives on learning, and gets inspired by innovation? Join us as we teach and share the discoveries that drive progress — because at Viticus Group, education fuels innovation.

Job Summary

The Client Support Specialist reports directly to the Senior Manager of Executive Support and Administration and serves as an advanced client support resource within the organization. This role is responsible for resolving escalated client issues, managing complex registrations and account needs, supporting Academy course administration, and contributing to system accuracy and continuous improvement initiatives. The Client Support Specialist operates independently with a high level of judgment, providing guidance to Client Support team members and collaborating closely with cross‑functional partners, including IT, Accounting, Education, and Operations. This position plays a critical role in ensuring a seamless client experience by identifying issues, escalating as needed, supporting quality assurance efforts, and providing actionable feedback